Customer Support Coordinator, Zeitview
€35-40k
Drone imagery company
Be an early applicant
Drone imagery company
501-1000 employees
Be an early applicant
€35-40k
501-1000 employees
Company mission
To accelerate the global transition to renewable energy and sustainable infrastructure.
Role
Who you are
- Bachelor's degree preferred
- 3-5 years’ work experience in a fast-paced environment. (in transactional work, logistics, customer service or hospitality, etc.)
- Experience supporting customers via email, live chat, phone, and video conferencing
- Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage
- Strong problem-solving skills with the ability to investigate issues and provide timely resolutions
- Ability to manage multiple priorities while maintaining attention to detail
- Comfortable working independently in a remote/virtual environment
- Customer-focused mindset with empathy, patience, and professionalism
- Strong organizational and time management skills
- Comfortable with Google Sheets and Excel, as well as good data management practices
- Familiarity with Salesforce CRM and sales tracking tools is a bonus
- Ability to troubleshoot basic technical issues and escalate complex cases appropriately
- Comfortable learning new software and internal systems quickly
- Able to build and maintain positive relationships with customers
- Able to travel when required
What the job involves
- As a Customer Support Coordinator in EMEA, you will be a key operational support resource for the Go-to-Market (GTM) team across the EMEA region
- You will work in close collaboration with the Account Managers and Account Executives and be responsible for the day-to-day operational and administrative support across the EMEA customer base
- Where applicable, you'll also work on and manage initiatives to refine and increase efficiency in the sales team’s processes
- This position will report to the Revenue Operations function as part of the Go-to-Market team
- Customer Support
- Understand customers' business needs and objectives to effectively serve their needs
- Support administrative and financial activities with EMEA accounts, such as:
- Administer Purchase Orders internally (registering them in related Sales and Operations tools)
- Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required
- Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations
- Support Commercial and marketing activities with EMEA accounts, such as:
- Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on
- Communicating customer needs and feedback to other internal teams through the customer listening program
- Facilitate non-conformities and ensure corrective actions are taken by appropriate parties
- Product and Services Deployment
- Support customer onboarding and setup
- Facilitate ongoing customer training when needed
- Collaborative Teamwork:
- Work closely with sales, marketing, and product teams to align customer expectations and deliver a seamless experience
- Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance
- Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements
- Customer Metrics & Reporting:
- Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS)
Our take
Drone video and imagery is one of many new technologies that businesses today can use to gain an edge. Drones are now able to collect data and insights that we couldn’t before, and Zeitview (formerly DroneBase) is an aerial imagery company on a mission to transition businesses to renewable energy and a more sustainable infrastructure.
Offering services from drone video and photography for real estate companies, to aerial data solutions for insurance claims and inspections, the company has a range of features which are useful across sectors. On top of the collection of the data the company also hosts a data management platform, presenting itself as a one-stop-shop for its customers.
Zeitview has raised impressive funds which have supported the pursuit of more opportunities and expansion of it offering. The company's 2024 acquisition of the assets of Clearsight, which specializes in transmission, distribution and substation inspections, further broadens its appeal and cements it as a market leader.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
Mar 2025
$60m
LATE VC
Feb 2023
$55m
LATE VC
Total funding: $174m
Company benefits
- Medical insurance covered up to 100% depending the plan chosen
- Dental & vision insurance
- Flexible time off
- Stock incentive program
- Work from home environment
- Autonomy and upward mobility
Company HQ
Santa Monica, CA
Leadership
Dan Burton
(Founder)Previously an Infantry Officer at United States Marine Corps and Associate in the Technology, Media & Telecom Group at Goldman Sachs.
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