IT Customer Service Specialist, WelbeHealth
$70-75k
+ Bonus + Equity
At-home healthcare for the elderly
Job no longer available
At-home healthcare for the elderly
501-1000 employees
Job no longer available
$70-75k
+ Bonus + Equity
501-1000 employees
Company mission
To help seniors thrive and live longer with greater connection, vitality, and meaning.
Role
Who you are
- Bachelor’s degree or higher in IT&S, computer science, or relevant field
- Minimum of two (2) years of experience in a hardware and software position in an organization with more than 500 supported personal devices
- Minimum of two (2) years of experience in a fast-paced healthcare organization
- Minimum of two (2) years of experience with service desk support and escalation processes and solutions
- Minimum of two (2) years of experience supporting personal device hardware and software in a Microsoft environment, including Windows and 365 applications
What the job involves
- Resolve problems in technical systems with excellent customer service
- Promptly answer customer queries via appropriate communication channels including but not limited to email, live chat, video, phone, and ticketing systems
- Collaborate with teammates and stakeholders to find solutions to customer issues
- Identify problems and escalate them to management, as well as provide possible suggestions for improvement when possible
Our take
Healthcare and insurance can be tricky to navigate, especially for the eldest and most vulnerable. That's what WelbeHealth aims to change with its healthcare management program for seniors.
It markets its program as ‘PACE’ - that’s Program of All-inclusive Care for the Elderly - which means that once a patient signs up, WelbeHealth coordinates and pays for all their healthcare, taking pressure off the patient and caregivers. It’s covered under Medicare and Medi-Cal and puts a strong focus on coordinating support to help patients stay at home and remain an active part of their community.
There’s a wide market for healthcare management, particularly healthcare for seniors. WelbeHealth’s offer has raised impressive funds and seen solid growth and community impact. In 2023, it bolstered its growth with new hires in key leadership positions, indicating its attractiveness for medical science and technology leaders.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$30m
SERIES C
Jun 2018
$15m
SERIES B
Total funding: $61.2m
Company benefits
- TIME TO RECHARGE: We believe in healthy and refreshed employees. That’s why full-time employees get 17 days of paid time off in year one, 12 company holidays and 5 sick days
- EQUITY PARTICIPATION RIGHTS FOR ALL: Our success is a reflection of our employees. That’s why we’ve implemented a best practice from leading companies: Equity Grants for all employees
- COMPREHENSIVE BENEFITS: We’ve got you covered! Health, dental, vision and life insurance coverage. Paid parental leave. 401k matching program. Continuing Medical Education opportunities
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Adam Groff
(Co-Founder)Co-founded Calibrater Health, GoHealth Urgent Care and Better Life Partners, and work at Dartmouth Hitchcock Medical Centre.
Si France
(Co-Founder & CEO)Former Engagement Manager at McKinsey, and co-founder & CEO of GoHealth Urgent Care.
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