Account Associate, Propel

$70-90k

There is an opportunity to receive a team performance bonus of up to 10% of base salary. Equity and excellent benefits come with this position as well!

Junior and Mid level

New York

Remote from US

Financial services & products for low-income Americans

Job no longer available

Financial services & products for low-income Americans

101-200 employees

B2CFinancial ServicesSaaS

Job no longer available

$70-90k

There is an opportunity to receive a team performance bonus of up to 10% of base salary. Equity and excellent benefits come with this position as well!

Junior and Mid level

New York

Remote from US

101-200 employees

B2CFinancial ServicesSaaS

Company mission

To enable Americans with low income to improve their financial health.

Job

Company

Role

Who you are

2+ years of professional experience
Exceptional presentation and communication skills – both written and oral
Strong problem-solving, project management, and analytical abilities
Demonstrated ability to juggle multiple competing priorities and navigate ambiguity
Attention to detail, a growth mindset, and a customer-centric approach
Excellent relationship-building skills with a demonstrated ability to quickly build trust, both internally and externally
Passion for building a business with a strong social mission at the intersection of private and public sectors

What the job involves

Deliver a world-class customer experience for assigned accounts by following Propel’s Customer Success standards and best practices
Provide a seamless onboarding experience for new customers as they transition from Business Development and move from pilot to sustained partnership
Ensure all campaigns are delivered according to Propel’s ad standards and guidelines
Internalize customer goals and work cross-functionally as their champion within Propel to deliver meaningful progress against their goals
Identify revenue growth opportunities on assigned accounts, and drive the development of and execution against plans to expand customers’ investments with Propel
Serve as a strategic partner and subject matter expert for customers, proactively offering recommendations and guidance to help them achieve their goals on our platform
Identify opportunities to improve internal tools, processes, and our advertising product offering
Proactively share learnings with teammates to improve our collective understanding of industry trends and best practices

Our take

SNAP (Supplemental Nutrition Assistance Program) benefits are used by millions of Americans, but the scheme has long been hampered by a lack of innovation or digitization. Propel offers instant access to balances, plus local offers and discounts, and support in finding work. It also provides a free debit card that can be used for everyday shopping, bills, savings, and online transactions.

Formerly known as Food Stamps, SNAP benefits can be a hassle to use, with some recipients still having to make phone calls to gauge their budget. Propel's users can keep track of and manage their government-provided SNAP benefits from its mobile app, enabling low-income Americans to make use of this critical safety net more easily.

The Providers app has been used by upwards of 5 million of a potential roughly 40 million people who use SNAP benefits, showcasing both the current reach of the company and how much space it has in which to grow. With a presence in all 50 states, as well as some territories, Propel is investing in expanding its debit card services, and widening its reach to a growing customer base.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

14% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 6 rounds)

Aug 2024

$3.5m

GRANT

Mar 2022

$50m

SERIES B

Total funding: $88m

Company benefits

Remote-first, with offices in Brooklyn, Salt Lake City, and San Francisco
We bring everyone together once or twice a year
99% of the premium for medical, dental, and vision
16-week parental leave
20 vacation days
401k matching eligibility on day 1

Company HQ

Downtown Brooklyn, NY

Leadership

Jimmy Chen

(Co-Founder & CEO)

Having studied at Stanford, they worked for 2 years as a LinkedIn Associate Product Manager, before spending a further 2 in the same position at Facebook. They left to co-found Propel in May 2014.

Jeff Kaiser

(Co-Founder & COO)

Graduated from Yale University with a B.A. in Political Science and Government. Before co-founding Propel, they were a Project Manager at Dalberg Global Development Advisors.

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