Software Engineering Manager, Jobber

• A track record of success as an established software engineer, as well as time spent in a leadership position, with experience leading team(s) in delivering quality software
• Strong full-stack technical background, including design and architectural experience. Deep knowledge and experience in either Ruby On Rails environments or ReactJS
• A drive to succeed and deliver impactful projects on time. For a high performing team with a solid roadmap that might look like getting out of their way, but for a team whose delivery is in doubt, it means getting in and getting dirty, and working with the team to find a path back to success
• You love creating new and innovative products and find challenges and satisfaction in both product and systems thinking
• Experience working in an agile environment, with a demonstrated ability to lead teams in adapting to change while applying critical and creative thinking to solve problems
• Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be key to success in supporting your coaching conversations and discussions
• A thoughtful and effective approach to performance management
• Experience using developer AI tools like Copilot or Cursor

Desirable

• Then Jobber might be the place for you! We’re looking for a new Manager, Software Engineering for a new Harbour Foundations Team!
• Jobber’s Engineering team is looking for a new Leader to spearhead the Harbour Foundations team, within our Customer Experience (CX) Group
• At Jobber our CX group is responsible for driving the transformation of our customer’s journey into a unified end-to-end experience
• We do this by building systems and tooling that support personalized in-product customer experiences that are connected with our internal product that serves our go-to-market (GTM) teams powered by rich customer data, industry best practices, and AI
• The Harbour Foundations team is responsible for building our internal product, Harbour, that is purpose-built to enable our internal customers to do their job more effectively and efficiently
• This team works directly with our internal customers including the support team, customer onboarding team, and sales team
• Harbour leverages customer data and AI to create a powerful and centralized experience that gives real-time support to our internal teams as they service our customers
• Reporting to the Senior Manager, Software Engineering, the Manager, Software Engineering - Harbour Foundations will directly manage engineers to support and develop their skills and careers, as we work together to empower small businesses
• As the Engineering Leader of our Harbour Foundations team, you will drive the development and maintenance of the technologies and features that empower internal teams across Jobber, while also contributing to customer-facing innovations that support our mission
• You’ll work alongside peers from Design, Product Management, Technical Program Management, and the rest of the Engineering Leadership team to ensure the foundations we build help us build delightful software for home and field service companies
• Live and breathe operational excellence. You want to work with your team to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems
• Be committed to the success of your team. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach
• Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your team and implementing/evolving processes, all to develop a world-class Engineering team
• Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful
• Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our GTM teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses
• Get involved once a quarter, writing software with your teams to build empathy and stay ahead of changing technology
• Utilize AI tools to enhance development practice. At Jobber, we use AI tools to complement human skills and augment productivity, not to replace human creativity, critical thinking, and decision-making