Senior Solutions Engineer, Rokt
$214-228k
OTE
$174-188k
BASE
OTE includes equity plan grant
4+ days a week in office
eCommerce technology & software solutions
Be an early applicant
eCommerce technology & software solutions
501-1000 employees
Be an early applicant
$214-228k
OTE
$174-188k
BASE
OTE includes equity plan grant
4+ days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- 4+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Account Management, or a related client-facing technical role, ideally in ecommerce, advertising / measurement, MarTech, payments, or platform environments
- Demonstrated experience as the technical voice in client-facing conversations: leading scoping calls, running demos, presenting to senior engineering stakeholders, and responding to RFPs and security reviews
- Strong technical fluency across web SDKs, mobile SDKs (iOS / Android), REST APIs, server-to-server integrations, event / data flows, and tracking and measurement concepts
- Hands-on familiarity with QA / testing methodologies, troubleshooting approaches, and client-facing integration patterns. You can debug a misfiring SDK, read a network trace, and explain what's happening to both an engineer and a CMO
- Comfort holding your own in a room with a sophisticated client's engineering team, asking the questions that scope a project correctly, and pushing back constructively when a proposed approach won't work
- Strong commercial judgment. You understand how technical execution impacts launch velocity, client trust, revenue growth, and long-term account expansion, and you factor that into the technical decisions you make and the recommendations you give clients
- Proven ability to translate technical complexity into clear business trade-offs for non-technical client stakeholders, including marketing leaders, commercial leads, and procurement
- AI-forward Builder mindset. You use AI as a force multiplier for client research, RFP responses, technical scoping, documentation, and QA, not as an optional enhancement. You can describe specific AI workflows you've built or adopted that materially changed how you work with clients
- High autonomy and ownership. You define priorities within your accounts, make decisions within your domain, escalate only high-risk issues, and keep stakeholders aligned through clear communication
- Strong written and verbal communication. You write technical documentation a client engineer can actually use, and you present in client rooms with senior stakeholders without losing the room
- Experience mentoring or coaching others through direct mentorship, code / design review, or leading cross-functional efforts through influence
- Strong alignment with Rokt values: you Own the Outcome, Bias for Action, Raise the Bar, Start with the Customer, work Better Together, and operate Smart with Humility
What the job involves
- Rokt is scaling rapidly across our Strategic Key Accounts (SKA) segment, the Top 200 ecommerce clients in our portfolio, and our New York-based SKA team needs a Solutions Engineer who can be the technical voice in the room with the world's most sophisticated retailers, streaming platforms, travel brands, and financial services companies
- This is a client-facing, externally-focused role. You will sit alongside Business Development and Account Management as the technical lead for a defined book of SKA accounts, from first technical conversation through launch and into ongoing optimization
- You will run scoping calls with the client's engineering team, design integration solutions that fit their stack, deliver technical presentations and demos, respond to security and technical questionnaires, and own the technical relationship with senior engineering stakeholders, including CTOs, VPs of Engineering, and platform leads at Top 200 brands
- You'll lead implementation and integration work across web SDK, iOS / Android SDK, server-to-server, API, and tracking / event data flows. You'll translate Rokt's product capabilities into solutions tailored to each client's architecture, commercial goals, and constraints, and you'll be the person the client trusts to give them a straight technical answer when they ask one
- It is a senior individual contributor role responsible for being Rokt's technical face to our most strategic clients, while building the muscle and reputation to grow into a leadership role over time
- As a Senior Solutions Engineer,you will be expected to operate with high autonomy within your domain, make data-informed trade-offs, influence clients and internal stakeholders through technical credibility, proactively manage risk, and create leverage through AI-enabled workflows
- Act as the primary technical point of contact for a portfolio of SKA accounts, running technical discovery, scoping calls, and integration design sessions directly with the client's engineering, product, and analytics teams
- Lead technical presentations, product demos, and integration walkthroughs for senior client stakeholders, including CTOs, VPs of Engineering, and platform leads at Top 200 brands
- Design and deliver integration solutions tailored to each client's stack across web SDK, iOS / Android SDK, server-to-server, API, and tracking / event data flows, balancing what's technically optimal with what the client can realistically deploy
- Own the technical components of RFPs, RFIs, security questionnaires, and procurement reviews, partnering with Legal, Security, and Product to deliver accurate, compelling responses on the timelines clients expect
- Be the client's escalation path for technical issues post-launch, driving resolution internally and communicating crisp updates back to client stakeholders
- Rebuild inherited processes with AI at the centre, defining AI-augmented workflows for client research, RFP responses, technical scoping, documentation, and QA, and own the roadmap for what gets automated next within your domain
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like PayPal, Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $488.6m
Company benefits
- Learning and development: Develop your skills and career through our global training events, self-driven learning programs, and fantastic people leaders.
- Generous PTO and extended leave: When you work hard, we know you also need to rest. We offer generous time off and extended leave policies. Whether you are taking a tenure-based sabbatical or parental leave, we've got you covered.
- Employee equity options: All Rokt’stars have equity ownership. If we succeed, everyone enjoys the upside.
- Catered lunches: Enjoy catered lunch five times a week and healthy snacks in the office.
- Health and wellness benefits: We provide a variety of health (physical and mental) care programs, including a zero-cost monthly premium option in the US. We also offer a monthly wellness allowance and wellness sessions.
- 401K matching: In the U.S., access generous retirement plans like a 4% dollar-for-dollar 401(k) matching plan.
- Dog-friendly office: Pets make our lives better in so many ways. At work, they create a fun and happy environment, encourage conversations, and get us up for regular exercise breaks. Our NYC office is dog-friendly!
- Global travel opportunities: Along with our global all-staff events in amazing locations, we also offer generous relocation packages if you're interested in moving to another Rokt office.
- Hybrid workplace: Enjoy the best of both worlds with 4 days in office and 1 day remote according to our team-based flexibility model.
- Technology allowance: Each Rokt’star has an allowance to use toward buying new technology that tops up every year. As a technology company, we make sure our Rokt’stars are only using the latest and greatest equipment–and you can keep it even if you leave.
Company HQ
Hudson Square, New York, NY
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
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