Customer Service Champion, Spoke
3-4 days a week in office
Custom-fit menswear company
Job no longer available
Custom-fit menswear company
21-100 employees
Job no longer available
3-4 days a week in office
21-100 employees
Company mission
To build a better, smarter menswear brand that really delivers on fit.
Role
Who you are
- Previous customer service experience (in any capacity)
- Word perfect english
- Outstanding attention to detail
- Excellent communication skills
- Energetic and positive character
- A quick learner with a "can do" attitude and a willingness to roll up your sleeves
- An interest in eCommerce and menswear
Desirable
- You have experience with Zendesk and Shopify
- You're not just looking for a boring 9-5! (there will be some weekend work too)
- You know your way around an Excel (or Google) sheet
- You speak German (though certainly not a requirement!)
- You have prior start-up experience
What the job involves
- Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
- Composing word-perfect emails, tweets and other social media messages
- Acting as a brand ambassador for SPOKE
- Troubleshooting issues, and finding smart and practical solutions to any customer queries
- Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business
Salary benchmarks
Our take
A quality, plain T-shirt should be the staple of any wardrobe, but finding one that fits perfectly can often be difficult. Spoke is dedicated to creating perfectly fitting clothing, without the hassle of trying stuff on.
Spoke is rebuilding the sizing system for menswear, and this is something traditional brands and retailers find very hard to do. Retailers have to spread their stock over many physical stores so they can't have more than a few size options.
Spoke has clearly resonated with its consumers with this unique business model and this has been reflected in its substantial crowd-funding. Having conquered the UK market, the company has grand plans to accelerate growth - both its team and to venture into the US and European markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$6.2m
LATE VC
Oct 2019
$10.7m
SERIES B
Total funding: $29.6m
Company benefits
- A competitive salary
- 25 days of holiday - and 1 additional for each year of service
- Vitality health insurance
- 3% pension matching
- A shiny MacBook
- A fun and varied social calendar
- 3&2 working week - work from home (or anywhere else) 2 days per week
- Perhaps the most generous 'trouser allowance' anywhere in the world*
- *unproven, but likely
Company HQ
Richmond, UK
Additional info
- Spoke have acquired more than 75,000 customers and more than doubled in size every year
Leadership
Ben Farren
(CEO)They founded Splash (West African mobile payments). They started their career as a consultant at Marakon. Prior to Spoke, they were an Independent Consultant in Global Strategies at InterContinental Hotels Group.
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