Enterprise Customer Success Manager, Riverside.fm
Online recording studio
Job no longer available
Online recording studio
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower creators and businesses to tell their stories and amplify their voices.
Role
Who you are
- If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you
- At least 4+ years of experience in customer success in a SaaS environment managing enterprise logos
- Experience working in a fast-paced startup environment
- Occasional client visits
- Passion to apply your tech-savviness to learn Riverside’s product functionality
- An ability to excel in achieving KPIs and targets
- Strong verbal and written communication skills in English
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and execute multiple tasks with deadlines
What the job involves
- Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth
- You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth
- You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices
- Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success
- If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact
Our take
The popularity of podcasts continues to skyrocket, with podcasts covering every topic one can possibly imagine. Traditionally the medium has been limited to one or more hosts recording in advance, in the same location. But as podcasting grows, the demand for innovation has outgrown the legacy tools that hosts are using.
Riverside.fm realised that the best podcasts will feature more than one co-host and often different guests every episode. The company has made this process easy for hosts by allowing them to easily record remote podcasts. Users are able to locally record video and audio, allowing them to easily separate host and guest channels, livestream recordings on most major social platforms, and accept screened live questions from listeners to boost engagement.
The initial product was met with large interest from its Product Hunt launch. Since then, a number of major podcasts have switched to using Riverside.fm to record their shows including the NFL Weekly Podcast and the number one news show in the Netherlands.
Riverside.fm has teamed up with Spotify, which will undoubtedly aid the company in reaching more listeners by uploading its podcasts to Spotify via Anchor. Off the back of hefty investment, the company is accelerating its product roadmap and developing AI-leveraging products to streamline the content creation process.
Steph
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2024
$30m
SERIES C
Apr 2022
$35m
SERIES B
Total funding: $77m
Company benefits
- Competitive OTE
- Stock options
- Medical, Dental, and Vision benefits
- 401k + matching
- Generous PTO
- Laptop and other equipment
- Monthly office space and home cleaning services stipends
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Nadav Keyson
(Co-Founder & CEO)Masters in Digital Business from Universiteit van Amsterdam. 3 years experience as Head of Growth at consumer focused startups. Previously a founder of a debate platform allowing the public to engage with politicians.
Gideon Keyson
(Co-Founder & CPO)Studying for a degree in BioMedical Engineering from University of Negrev. 5 years freelancing experience in web development, also previously worked as the CTO of the same debate platform.
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