Head of Strategic Accounts, Canary Technologies
Providing hospitality technology
Job no longer available
Providing hospitality technology
101-200 employees
Job no longer available
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- BA/BS degree required.5+ years of experience in Enterprise Account Management or Customer Success, preferably in hospitality technology or SaaS
- Proven ability to lead, manage, and deliver large-scale projects while ensuring business outcomes for enterprise customers
- Excellent client-facing and internal communication skills, with the ability to navigate complex organizations and engage senior-level stakeholders
- Strong business acumen with the ability to identify revenue expansion opportunities and align solutions to customer needs
- Problem-solving mindset and willingness to take a hands-on approach to ensure customer success
- Experience in strategic account planning and managing multi-threaded relationships within enterprise organizations
- Project Management Professional (PMP) certification is a plus, but not required
What the job involves
- Canary Technologies is seeking a Head of Strategic Accounts to own and grow strategic relationships with our largest customers.
- In this role, you will serve as the primary commercial point of contact for enterprise accounts, ensuring they achieve maximum value from Canary’s solutions while driving expansion opportunities.
- You’ll work closely with our Enterprise Customer Success team to deliver seamless deployments, identify areas for growth, and position Canary as a long-term strategic partner
- This role is perfect for a customer-centric leader who thrives in engaging senior decision-makers, developing tailored growth strategies, and advocating for customer needs across internal teams. If you’re passionate about digital transformation and have a strong track record of expanding enterprise accounts, we’d love to hear from you
- Own the commercial relationship with enterprise customers, serving as the primary contact for business discussions while collaborating with the Enterprise Customer Success Manager to ensure seamless deployments and value realization
- Drive expansion opportunities by identifying and executing upsell and cross-sell initiatives, leveraging strong relationships to grow Canary’s footprint within existing enterprise accounts
- Engage senior decision-makers across operations, IT, finance, procurement, and other departments to align Canary’s solutions with their strategic objectives
- Champion business transformation initiatives by proactively identifying gaps, inefficiencies, and opportunities where Canary can deliver value—sometimes introducing ideas that customers haven’t yet considered
- Lead strategic account planning, collaborating with internal teams to develop tailored growth strategies for enterprise clients, ensuring long-term retention and revenue expansion
- Advocate for enterprise customers, working cross-functionally with Product, Marketing, and Sales to influence product development and go-to-market strategies based on customer needs
- Monitor deployment success metrics and leverage customer data to proactively identify engagement gaps, areas for improvement, and opportunities for further investment
- Serve as a trusted advisor, providing thought leadership and strategic recommendations to enterprise customers, positioning Canary as an indispensable partner in their digital transformation journey
- Stay ahead of industry trends and competitive movements within the hospitality sector to help shape Canary’s enterprise strategy and maintain a cutting-edge approach to customer success
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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