Sales Enablement Manager, ServiceTitan
$72-103k
Plus bonus and equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$72-103k
Plus bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Proven enablement and training success including ability to demonstrate impact in a high growth organization
- BA/BS degree and at least 3-5 years of related experience in training and enablement
- B2B SaaS experience
- Exceptional written and verbal communication skills
- Ability to prioritize tasks effectively and be a team player with strong interpersonal skills and ability to inspire and motivate others
- Strong ability to build and maintain stakeholder relationships
- Ability to thrive in a fast-paced, unpredictable environment
- Adept at project management and cross-functional collaboration
- Proficiency with CRMs, LMS platforms, eLearning software
- Experience in the job function of the team you will enable and expert level of knowledge in the function’s processes
- 2+ years proficiency within or supporting a sales role, with knowledge levels meeting or exceeding requirements for the function you support
- Experience in people management or a demonstrated ability to motivate and lead others
- Experience in home services industry or commercial trades experience is a plus
What the job involves
- Build knowledge, competencies and job skills in Titans so that they can deliver value in every interaction with Prospects and Customers to reach their full performance potential
- Shorten ramp time to productivity for new hires by creating, executing and continually optimizing the new hire onboarding program, while setting the expectation standards out the gate
- Lead teams of new hires throughout their training period and hold them accountable for meeting their job responsibilities
- Get teams to peak performance against scorecard (e.g., close rate, cycle time, activations, NPS, product utilization, etc.) for ICs and Managers by uncovering gaps in competencies and developing programs to improve. This can include reviewing activities and coaching 1:1 or adapting overall program if there are systemic issues
- Build and train to playbooks that reinforce value and outcomes to our Prospects and Customers
- Deeply understand our Prospects and Customers, what they value and translate that into all enablement programs
- Inform go-to-market requirements and adoption programs, including internal comms and change management strategies
- Activate changes in product, process, systems and tools across the function
- Orchestrate creation and execution of programs by leveraging resources across the organization, with strong cross-functional partnerships with Leadership, Talent Acquisition, Product-Marketing, and more
- Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc
- Develop additional learning opportunities (both formal training and on-the-job experiences) for skills development at different stages of career path
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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