Senior Solutions Engineer, Authenticx
Enterprise Healthcare Software
More information about location
Humanizing conversational intelligence in healthcare
Job no longer available
Humanizing conversational intelligence in healthcare
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
Authenticx is on a mission to help humans understand humans.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related technical field. Advanced technical degrees are advantageous
- 5+ years of experience as a Solutions Engineer, Sales Engineer, or in a similar technical pre-sales role in the B2B SaaS industry
- Demonstrated expertise in architecting and delivering customer-centric solutions that align with customer needs and drive business value
- Solid technical background with experience in software integrations, APIs, and a deep understanding of complex ecosystems
- Proven ability to build and lead successful teams, fostering a culture of collaboration, innovation, and excellence
- Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders
- Strong problem-solving and analytical skills, with a focus on delivering innovative solutions to customer challenges
- Mission-oriented: You’re excited to work on a team that operates at the intersection of human talent and software in healthcare. You want to work at a place where you can have an outsized impact
- Exceptional communicator: You’re a strong verbal communicator, able to capture an audience with clear and confident language. You can understand and empathize with people even if you have limited subject-matter knowledge of their area of expertise
- Technically proficient: You have an understanding of healthcare software and the surrounding ecosystem, integration platforms and APIs. You can configure software to facilitate business processes. You can write JSON, XML and use public APIs to build connected demos or use middleware
- Creative problem solver: You listen well and understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer
- Team player: You can work effectively in teams of technical and non-technical individuals. You are energized by collaborating with diverse teams
- Independent: You can learn and drive outcomes with minimal supervision. You have a bias toward action and gravitate towards environments where you have an outsized influence on the success of outcomes for customers and colleagues. You are exceptionally good at making trade-offs based on incomplete data
What the job involves
- Solutions Engineering is a critical new role at Authenticx responsible for showing the true power and value of Authenticx to our prospects and customers
- Solutions Engineers are creative, value-driven technology experts that love to engage with people
- They drive sales through clear communication focusing on customer use cases, technology infrastructure, and solution design
- With a comprehensive understanding of the Authenticx platform, Solutions Engineers empower prospects to understand how we can work for them
- Solutions Engineers also help Authenticx improve our overall solution
- The best Solutions Engineers help capture the most challenging technical requirements observed in the market and translate them into actionable insights for the Authenticx Product Innovation team to develop
- Building and leading the Solutions Engineering team, defining its structure, and establishing best practices from the ground up
- Enabling the team on product capabilities, best practices, and the roadmap and aligning it to prospect and customer needs
- Developing and refining world class discovery, demo preparation and execution, product positioning, and technical solutions that help customers see ultimate value and ROI
- Creating compelling stories that differentiate Authenticx in presentations and proposals
- Driving successful positioning of technical integration and scoping within the ecosystem
- Providing expert technical expertise and guidance to the sales team during customer presentations and demonstrations
- Empowering customers with successful onboarding and post-sales support to achieve their objectives and foster long-term partnerships
- Staying informed of industry trends and competitive intel, and working with the product team to influence the product roadmap for ongoing innovation
Our take
Authenticx delivers a "humanizing" conversational intelligence platform for healthcare, that analyzes millions of customer interactions to surface transformational opportunities in the industry. The platform works across voice, chat, and email data to reveal hidden barriers, motivators, and strategies, so organizations can make data-backed decisions on how to improve.
The value of its offering is clear and demonstrated by significant growth, and an expanding customer base that includes top global pharmaceutical companies. As the global healthcare automation market continues to get larger, Authenticx is in a good position to see further success as it carves out a considerable share of the space.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jan 2023
$20m
SERIES B
Jun 2021
$7.5m
SERIES A
Total funding: $28.3m
Company benefits
- Medical, dental, and vision insurance
- 401k
- Unlimited vacation time
- Paid parental leave
- Disability insurance
- Life insurance
- Flexible hours & environment
- Remote work opportunities
Company HQ
Keystone at the Crossing, Indianapolis, IN
Leadership
Amy Brown
(CEO)Former COO of Seven Corners and CenterFirst Consulting. Previous VP of Government Programs at Advantage Health Solutions and Executive Director of the Indiana Medicaid Program at Schaller Anderson.
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