Customer Success Manager, UpSlide

• 1-2 years of experience in mid-tier and enterprise B2B relationship management or account management
• Technical aptitude, strong problem-solving abilities, and analytical skills
• Ability to build and maintain relationships internally and with clients
• Excellent written and verbal communication skills
• Interest in leveraging data, analytics and automation to drive ROI
• Strong team player mind, always looking for ways to contribute but also manages well independently
• Proficiency in Microsoft Office (Excel, Word and PowerPoint)
• An eye for detail

Desirable

• You will be a core member of the rising US team and you will be a technology and use case specialist, demonstrating a deep understanding of the UpSlide customer journey from implementation to adoption and expansion
• Client satisfaction:
• Master and enrich our client knowledge
• Establish clear retention goals and process milestones for the client and collaborators to work toward
• Maintain a detailed understanding of products and services, assist clients with questions and proactively suggest the best products for their needs
• Lead business reviews and introduce your client to new features relevant to their use case
• Organize webinars to train your clients on specific features
• Assist in creating training courses and educational materials for our clients
• Promote an energetic fan base for our product and locate brand ambassadors to share UpSlide’s benefits and value
• Work closely with the Sales teams to identify opportunities
• Lead workshops with our Product team to represent your clients’ voice
• Data analysis & innovation:
• Analyze your clients’ usage statistics to boost usage
• Collect and process customer feedback
• Optimize existing processes within the company and actively enhance customer success initiatives
• Innovate by creating new onboarding tools such as webinars, a statistics dashboard, and a newsletter
• Organize events to promote UpSlide