Director/Senior Director of Product, Salesforce

• High energy and passion for the job
• Product Management experience shipping Agentic AI products with a solid understanding of LLMs, evals and consumption pricing
• Leadership DNA, proven ability to educate, motivate, align employees, customers, and partners
• 10+ years of experience and 5+ years of increasing scope of product management experience with a proven track record of building awesome products from concept to delivery
• 3+ years of experience in product management of enterprise SaaS software
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
• Strong problem-solving, organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions
• Hands-on experience with UX design and flow, designing simple and intuitive user interfaces
• Professionalism, grace under pressure, dedication and ability to work in a collaborative team environment
• Strong experience presenting to executive leadership and handling sensitive customer situations
• A related technical degree required

Desirable

• Self-Service team is looking to hire a Product Director to drive our Agentic Self Service offering adoption across multiple market segments
• In this role, they will drive strategy and execution for the self-service product set with AI, automation and rich experiences
• Role is heavily cross-functional and will require exceptional collaboration and tight alignment with internal and external partners
• From the start of the product development process through launch and scale, this leader will guide engineering, UX, go-to-market strategy, sales, sales enablement and customer success teams
• Own the product vision for your area: Ensure that it aligns with the overall product and company vision. Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going
• Collaborate with other stakeholders from Engineering to PMM to AEs and drive key business outcomes as one unit, driving growth and opportunities for every member in parallel. Create strong performance cultures and enable the team to impact at their highest levels
• Represent the customer: Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans
• Drive entire feature delivery lifecycle: research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test and deliver a marketable product on time; collaborate with customer facing roles to drive market awareness and customer adoption
• Collaborate across teams: We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job
• Communicate clearly and efficiently: Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with product marketing managers to promote your products both internally and externally and ensure a cohesive message
• Represent Salesforce: Be a domain and product expert at customer meetings, industry and corporate events, online in customer community, and social networks