Customer Success Manager, Voxel
Mid-Market
$120-140k
+ Equity Incentive Plan
Computer vision for security cameras
Be an early applicant
Computer vision for security cameras
101-200 employees
Be an early applicant
$120-140k
+ Equity Incentive Plan
101-200 employees
Company mission
To pioneer new standards for enterprise EHS and operations teams through innovative technology.
Role
Who you are
- This is a great fit for a driven CSM who thrives on owning outcomes, building strong customer relationships, and operating with a high degree of autonomy
- 3-6 years of experience in customer success, account management, or a related client-facing role, ideally in B2B SaaS
- Demonstrated track record of owning renewals, driving retention, and identifying expansion opportunities
- Strong relationship-building skills with the ability to engage stakeholders across operational and management levels
- Data-driven approach to account management, comfortable using health metrics, usage data, and business outcomes to guide decisions
- Highly organized, self-directed, and able to manage a high-volume book of business effectively
Desirable
- Experience in a high-growth or early-stage SaaS environment
- Familiarity with customer success platforms (Gainsight, ChurnZero, Salesforce, etc.)
- Background in or exposure to warehouse, logistics, manufacturing, or industrial environments
- Experience managing or mentoring junior CS team members
What the job involves
- As a Mid-Market Customer Success Manager at Voxel, you will own the full post-sale lifecycle for a portfolio of mid-market accounts, from onboarding through renewal and expansion
- You'll serve as the primary relationship owner for your customers, driving platform adoption, delivering measurable value, and ensuring long-term retention
- You'll also work closely with Customer Success Associates who support site-level training and deployment across your book of business
- Own end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary point of contact post-sale
- Drive successful onboarding and time-to-value for new customers, coordinating closely with Solutions Engineering and CS Associates
- Develop and execute account plans that drive platform adoption, engagement, and measurable safety and operational outcomes
- Lead regular business reviews with customer stakeholders, communicating ROI and aligning on goals and roadmap
- Proactively monitor account health and intervene early on churn risk, escalating to internal teams as needed
- Identify and qualify expansion opportunities within your portfolio, partnering with Sales to drive upsell and cross-sell motions
- Serve as the voice of the customer internally, sharing feedback with Product, Engineering, and Support to improve the platform experience
- Partner with and provide direction to Customer Success Associates supporting your accounts
- This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best
- Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position
Our take
Industry warehouses are vital to the world's economy, but workplace injuries remain a real and present danger. Voxel solves this problem with its AI-powered security cameras, designed to monitor environments and detect hazards.
Voxel's AI integrates with existing security cameras to detect safety risks, from spills to near-miss vehicle collisions. Once a hazard is identified, it alerts key personnel, enabling immediate action. This proactive system has significantly reduced workplace injuries, with places like Michael's, Dollar Tree and Clorox seeing accident rates drop by up to 80%.
Since its launch in 2020, Voxel has raised substantial funding which has been invested in expanding its reach to new industries like ports and airports. It continues to grow its team and offerings to this day, making more workplaces safer with AI.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2025
$44m
SERIES B
Aug 2023
$12m
EARLY VC
Total funding: $74m
Company benefits
- Extensive / Generous health, dental, and vision insurance
- Highly competitive paid parental leave and support system
- Ownership in the business through an Equity Incentive Plan
- Generous paid time off and / or flexible work arrangements
- Daily meals in-office, vibrant company events, team-building
- 401K retirement plan, HSA options, pre-tax Commuter Card
Company HQ
SoMa, San Francisco, CA
Leadership
Anurag Kanungo
(Co-Founder & CTO)Worked as a Software Engineer at the Foundation for Learning Equality and Intuit. Co-founded Medopad before joining Uber as a Senior Autonomy Engineer.
Harishma Dayanidhi
(Co-Founder & VP (Engineering, AI))Previously worked as a Software Engineer at Uber and Aurora.
Troy Carlson
(Co-Founder)Previously worked as a Software Engineer at companies including OWL Computing and Google.
Share this job
View 10 more jobs at Voxel