Vice President of Account Management, Kafene
$130-150k
Lease-to-own options for furniture, appliances, electronics, and more
Job no longer available
Lease-to-own options for furniture, appliances, electronics, and more
101-200 employees
Job no longer available
$130-150k
101-200 employees
Company mission
To empower flexible ownership solutions.
Role
Who you are
- This role requires a results-oriented leader with a strong track record in managing client relationships, developing account strategies, and collaborating cross-functionally to enhance client satisfaction and retention
- Bachelor’s degree in business, Marketing, or a related field
- 10+ years of experience in account management or customer success (account volume of $500M-$1B), with at least 5 years in a leadership role. Experience in LTO/BNPL preferred
- Proven track record of building strong client relationships and achieving revenue growth
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
- Ability to work collaboratively across departments and influence stakeholders at all levels
- Proficiency in CRM software and other relevant tools
What the job involves
- We are seeking a dynamic and strategic Vice President of Account Management to create our account management team and drive customer success
- Develop and implement the overall account management strategy to drive customer engagement and satisfaction
- Lead, mentor, and manage the account management team to achieve performance targets and professional growth
- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning our services to meet those requirements
- Collaborate closely with sales, marketing, and product development teams to drive growth and identify opportunities for upselling and cross-selling
- Monitor account performance and client health metrics to proactively identify risks and opportunities for improvement
- Prepare and present regular reports on account status, product performance, and team achievements to senior leadership
- Stay up to date with industry trends, best practices, and competitive landscape to inform strategic decisions
Our take
Historically, bad credit and poor purchasing power have excluded many consumers from buying higher-priced household items. Classic lenders are reluctant to offer plans to those with poor or absent credit pasts, and it can be hard for low-income households to save enough money for upfront purchasing. Kafene, founded in 2019, integrates lease-to-own agreements at point-of-purchase; opening up furniture, appliance, and electronics businesses to underserved consumers.
Lease-to-own is no new concept, but bringing this type of agreement to furniture and similar markets is relatively novel by comparison. Kafene’s toolbox – driven by custom-built technology – underwrites, approves, and enables payment in less than five minutes. Its point-of-sale nature means it does not interrupt the shopping experience and, additionally, consumers can manage existing leases through the website which encourages a positive consumer-lender relationship.
Kafene has seen substantial investment which is set to increase headcount to meet demand from merchants and consumers. Although it is only one of many buy-now-pay-later startups, the market for these platforms is huge and there is certainly room within it for Kafene to continue to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Oct 2023
$12.6m
SERIES B
Sep 2022
$18m
SERIES B
Total funding: $77.1m
Company benefits
- Comprehensive healthcare coverage, including dental, vision, and dependent care benefits
- 401(k) plan and options for medical HSA and FSA
- Generous paid time off and parental leave
- Hybrid workplace setup with home office equipment provided
Company values
- Communicate simply: Prioritize stakeholder engagement and understanding. Communicate your logic and welcome feedback
- Seek continuous improvement: Continue to ask yourself, "how can I make this better?"
- Take calculated risks: Play to win and keep your eyes on the prize
- Be data driven: Make thoughtful, systematic decisions based on the best data you have
Company HQ
Midtown East, New York, NY
Articles
Leadership
Neal Desai
(Co-Founder & CEO)Former CFO at Octane Lending. Prior experience as a Portfolio Manager. Has worked at Summit Securities Group, Hard Eight Holdings, and Merrill Lynch.
James Schuler
(Co-Founder & CTO)Co-founded Atlas Holdings Group, FundElevator and Eligible Inc, and was CTO at all three.
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