Fraud Operations Manager, Stripe

• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
• 5+ years of experience in fraud/risk or management roles, preferably in a fast-paced, high-growth environment
• Proven track record of leading and developing high performing teams and working groups
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions
• Passion for delivering a user-centric experience while effectively managing risk
• At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns

Desirable

• As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization
• You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape
• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members
• Set a strategic vision for the team and build the path to execute it in both the short and long-term
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation
• Maintain oversight of operational vendor performance related to fraud, card testing, account takeover, and financial partner workstreams to ensure compliance
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance
• Define and manage core metrics, SLAs, and performance of the organization
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks
• Ensure risk management efforts do not compromise the user experience