Retail Customer Success Manager, NewStore
+ Stock options + Bonus
Mobile based shopping retailer experience platform
Job no longer available
Mobile based shopping retailer experience platform
201-500 employees
Job no longer available
+ Stock options + Bonus
201-500 employees
Company mission
To bring joy back to the shopping experience.
Role
Who you are
- We are seeking a highly motivated and experienced Customer Success Manager with a bold background in Retail or e-commerce and data analysis, along with an unparalleled understanding of customer success strategies
- Bachelor's degree in Business Administration, Marketing, or a related field
- 3+ years of experience in customer success or account management in a retail tech / SaaS environment
- Strong data analysis skills, with the ability to use data to drive business decisions and identify opportunities for improvement
- Proven knowledge of emerging industry trends within retail systems and tech
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
- Proven ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment
What the job involves
- Serve as the primary point of contact for a portfolio of clients, responsible for building and maintaining strong relationships
- Work closely with customers to understand their needs, goals, and challenges, and develop strategies to help them achieve success
- Provide exceptional customer service, including timely and effective communication, issue resolution, and proactive account management
- Monitor client metrics (e.g. GMV, average order value, units per transaction, platform usage, etc.) and use data analysis tools to identify trends, opportunities, and potential areas of concern
- Advise customer strategy on Retail technology market trends and best practice
- Develop and execute strategies to increase customer retention and loyalty, including product adoption, upsell, and cross-sell initiatives
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure customer success and satisfaction
- Consulting, educating and facilitating clients to make optimal use of the platform to drive adoption and growth
- Use our clients' business objectives to inform our roadmap
- Maintain a full understanding of the NewStore platform and its offerings to help the customers continued success
Our take
With many shoppers and retailers becoming increasingly dependent on smartphone technology, creating a shopping experience that integrates this technology blends the best of both worlds. NewStore has created an iPhone based system that allows retailers and shoppers to experience mobile shopping experiences through the endless aisle, mobile checkout, store fulfillment, real-time inventory, and clienteling.
New Store integrates a variety of components to improve the online shopping and e-commerce experience. Endless Aisle allows sales associates to access inventory from any distribution center. NewStore also improves inventory management and store fulfillment, increasing convenience and inventory visibility. Mobile Checkout features allow sales associates to maintain client relations throughout the purchasing experience.
New Store’s approach to improving the online shopping experience has caught on with a variety of retailers including 5 star nutrition, Burton Snowboards and Outdoor voices.
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2021
$45m
SERIES B
Jan 2020
$20m
LATE VC
Total funding: $175.4m
Company benefits
- Phone Package
- Catered Lunches
- Fully-Stocked Kitchen
- Relocation Support
- Flexible Work Hours
- Team Events
- Full Insurance Packages
- Generous PTO Policy
- 401K Plan
- Paid Parental Leave
- Education Budget
- Stock Options
Company HQ
Leather District, Boston, MA
Leadership
Stephan Schambach
(CEO)Stephan is a serial entrepreneur with a proven track record of creating and growing successful tech companies in the United States and Europe. Under their leadership and vision, they brought Intershop and Demandware to IPOs with multi-billion dollar market caps. Stephan has won numerous awards around the world for their technology and entrepreneurial leadership. They are also an investor in several software and green-tech startups
Salary benchmarks
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