Technical Support Engineer, Graphite
$94-150.8k
+ Equity
5 days a week in office
Code review platform
Be an early applicant
Code review platform
101-200 employees
Be an early applicant
$94-150.8k
+ Equity
5 days a week in office
101-200 employees
Company mission
To create products and workflows that help fast-moving teams achieve more.
Role
Who you are
- Support background: Previous experience doing technical support for software engineers or developer tools
- Pattern matching ability: Can quickly identify whether an issue is user error, a bug, or a configuration problem
- Non-structured learner: Self-directed, curious, and willing to dig into unfamiliar technical concepts
- Communication skills: Can explain complex technical concepts clearly to both technical and non-technical audiences
Desirable
- Comfortable with Git concepts (rebasing, merge conflicts, branch management) and ideally have used it professionally
- Experience creating knowledge bases or documentation systems
- Built or customized support tooling (not just used off-the-shelf solutions like Zendesk)
- Familiarity with GitHub as a power user (settings, branch protection rules, webhooks)
- Experience with developer tools, CI/CD systems, or DevOps workflows
What the job involves
- First-line support: Triage and resolve customer tickets from Slack channels, in-app feedback, and support emails
- Technical debugging: Investigate customer issues using tools like Datadog, Pylon, Linear, and our in-house dashboards
- Knowledge building: Create and maintain internal troubleshooting guides and external documentation
- Cross-functional collaboration: Work with engineering to escalate bugs, with sales on enterprise customer issues, and with product on feature requests
- Process improvement: Build integrations, refine support workflows, and identify opportunities to deflect common issues through better docs
Our take
Graphite is making advanced code review and developer tools accessible to a wider range of engineers, breaking down the barriers that typically limit such resources to teams at large companies. While industry giants like Facebook and Google use tools like Phabricator and Critique, Graphite offers open-source solutions with a command-line interface and dashboard, empowering developers of all sizes to streamline their code review processes.
What sets Graphite apart is its ability to dramatically enhance engineering team efficiency with innovative features. Unlike traditional linear code review processes - where code is committed and then reviewed - Graphite allows for concurrent reviews. This enables engineers to continue working on other tasks while their code is being reviewed, leading to a much more productive workflow.
As the company continues to roll out regular performance improvements and refine its features, it has continued to expand its user base. With strong support and a growing community of users, Graphite has gained traction across even the most traditional engineering teams, and in late 2025 was acquired by AI coding assistant Cursor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Glassdoor (4.1)
Company
Funding (last 2 of 3 rounds)
Mar 2025
$52m
SERIES B
May 2022
$20m
SERIES A
Total funding: $74.3m
Company benefits
- Great equipment: New laptop, monitor, and stipend for desk accessories
- 401(k) Plan: Helping you save for the future
- Equity: Employee-friendly equity terms
- Health benefits: Top-tier health, dental, and vision insurance
- Paid meals: Company-paid lunch, dinner, and coffee during workdays
- Commuter benefits: Covering your commute costs
- Paid time off: Four weeks of paid time off
- Family leave; Sixteen weeks of parental leave
- Quarterly hack weeks: Take time to develop what you feel most passionately about
Company HQ
Civic Center, New York, NY
Leadership
Merrill Lutsky
(Co-Founder & CEO)Previously product at Square, Oscar, and various NYC-based startups. B.A. from Harvard.
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