Manager of Programming Operations, Roku
$70-95k
+ Equity awards
More information about location
4-5 days a week in office
Convenient and affordable TV streaming players
Open for applications
Convenient and affordable TV streaming players
1001+ employees
Open for applications
$70-95k
+ Equity awards
More information about location
4-5 days a week in office
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- The ideal candidate will understand streaming technology, content, product management, as well as the importance of customer experience
- 3-5 years of direct work experience with content and programming
- 3-8 years experience directly managing and developing employees
- Three years of programming operations experience is strongly preferred
- Bachelor’s degree preferred
- Ability to build consensus with stakeholders and implement new processes
- Able to work flexible schedules, including early mornings, evenings, and weekends
- Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task, and work under pressure
What the job involves
- We are seeking a data-driven and tech-savvy programming operations manager to lead the Programming Operations Team at Frndly TV
- Which includes managing our growing team, content merchandising, monitoring content quality, onboarding full content libraries, and collaborating with internal teams like Customer Experience, Product and Marketing to ensure our customers are consistently exposed to the best content Frndly TV has to offer
- This will be done by analyzing performance metrics, strategically prioritizing workflows and processes, identifying trends, and implementing solutions
- You'll oversee the team's day-to-day operation and help guide work each day in terms of prioritization
- Develop team members and create a career ladder for the Programming Operations team
- Review employee performance, including areas for improvement, and take appropriate action
- Assist the Frndly leadership team with the development of digital merchandising SOPs
- Conduct competitive research of popular & successful digital apps & streaming companies
- Create & maintain an audit program for Frndly TV vod & add-on pack content
- Coordinate closely with Content Partners to ensure accurate & timely content delivery, and improve upon the current delivery process
- Manage full Frndly TV exclusive channel process, including scheduling, timing, and monitoring of content and ensure efficient scheduling operations
- Work with engineering to report & fix all issues with the Frndly content management system and content processing
- Work with the Product team to enhance the Frndly Content Management system
- Ensure programming metadata is as accurate as possible
- Work with Frndly Customer Experience, Product, Data Analytics, and Marketing teams to meet the goal of displaying the right content to the right customer at the right time
- Utilize viewership & behavioral customer data to drive reach, engagement, and viewership across all content types (linear, VOD, and our internal cloud playout channels)
- Create & maintain SOPs for scheduling Frndly TV exclusive linear channels using quantitative and qualitative data
- Identify content gaps in terms of both volume and viewing audience for VOD, FAST, and Cloud Playout Channels
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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