Account Manager, Culture Amp
SMB
Platform for staff surveying & analytics
Job no longer available
Platform for staff surveying & analytics
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 2+ years experience working in a high volume sales role, preferably in SaaS
- Consistent record of meeting attainment targets
- Proven experience using a value based selling approach - both in expansion and renewal processes
- Demonstrated success in managing and maintaining both GRR targets and expansion quotas simultaneously
- Ability to manage a high number of accounts/opportunities (200+) while maintaining focus on goals
- Exceptional collaboration and experience working across functions
- Passion for working with key stakeholders to deliver great experiences
- Proficiency with tools such as Slack and Salesforce
- Warm, positive attitude and strong empathy to help guide customers
- Flexibility with time zones
- Compelling presentation and communication skills
- A focus on building strategic relationships with customers
- A commitment to regular proactive outbound activity to identify new opportunities within your customer base
- An exceptional growth mind-set approach
- A values led approach to collaboration and relationship building
What the job involves
- Own an expansion quota for our current customer base targeted at the SB segment segment - around 300 customers
- Identify opportunities to expand revenue from current customers through understanding long-term strategic Business and People goals. There will be a mix of relationship management initiatives and outbound prospecting too
- Protect and increase the GRR number in your Book of Business, alongside your Renewal manager peers
- Develop strong relationships with C-Suite stakeholders and expand our portfolio
- Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell of the Culture Amp platform
- Contribute to the Account Manager Playbook to iterate and create the process for account growth
- After 3 months, you will..
- Partner with the Customer Success and Retention Account Managers on the Customer Journey from the time a client commits to work with us through to renewal
- Successfully navigate all renewal situations
- Fostering outbound approaches to develop a pipeline of opportunities in your assigned Book of Business
- Be able to confidently present our full product suite to existing customers to own upsell and cross-sell
- Close expansion opportunities
Salary benchmarks
Our take
The so-called ‘Great Resignation’ highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It differentiates itself through a team of “People Scientists" - organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients.
Culture Amp's unique insights have made major impacts inside boardrooms globally, but lately the company has seen slowing growth and persistent losses (as workplaces shift from culture and DEI). Despite this, the founder and former CEO insists the Unicorn is in a great place to continue pushing its mission, even in this more difficult economic environment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$82.5m
SERIES E
Total funding: $279.8m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(Co-Founder & Executive Chairman)Former CEO of the company. Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(Co-Founder & CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Co-Founder & Board Member)Former CPO of the company. Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Caroline Rawlinson
(CEO)Began as Chief Financial and Operational Officer in 2024, becoming CEO in 2026. Previously CFO then COO of MYOB, CFO at Trade Me and Formica Asia.
Share this job
View 19 more jobs at Culture Amp