Revenue Operations Lead, Nexthink
North America
$155-200k
3+ days a week in office
Digital employee experience management
Posted today
Digital employee experience management
1001+ employees
Posted today
$155-200k
3+ days a week in office
1001+ employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- 5+ years of experience in Sales Operations or Business Operations
- Demonstrable experience owning territory design, quota setting, or capacity planning — not just supporting them
- Track record of building financial or GTM models that were actually used to make decisions at VP or C-level
- Experience working with a SaaS company with the ability to understand and articulate trends in churn, expansion, ARR, etc. ; high growth startup experience a plus
- Experience working in multinational organizations a plus
- Experience building dashboards and queries in a BI tool (Tableau CRM is a plus) or not afraid to learn, highly proficient in Excel
- Ability to build a model and explain it: you can construct the forecast accuracy analysis and walk a CRO through it clearly
- Structured thinker who can translate a complex problem ('our territory design is broken') into a framework, a model, and a recommendation
- Comfortable with ambiguity and able to define the right question before answering it
- High motivation for continuous improvement and ability to drive impact
- Clear, concise communicator: your outputs are decision-ready, not data dumps
- Credible in the room with senior stakeholders — you push back with data, not just opinion
- Bachelor's degree in Business Management or Finance concentration a plus
What the job involves
- Our Revenue Operations Lead - North America will be an integral member of our Sales Operations team, partnering with North America Sales, Marketing teams and other teams as needed to support Field Sales and Sales Leadership through Go-To-Market Planning, Revenue Optimization, Sales Process Improvements, CRM System updates, and driving operational initiatives to increase sales productivity and efficiency
- This role will support in improving sales effectiveness by implementing measurable processes to improve sales & marketing efficiency and supporting sales leadership by producing actionable reporting and analysis to drive day-to-day strategy and tactics
- Serve as a trusted advisor and sales operations lead to field North America sales and sales leadership
- Develop, track and manage the forecast process, performance analysis, metrics/KPIs to drive forecast accuracy
- Partner with Sales and critical cross-functional teams to execute on annual planning (e.g. sales capacity planning, territory planning and management, comp plan design, quota setting, etc.) and revised forecast
- Lead pipeline performance analysis to ensure quality and to identify areas of concern and best practices. Use this analysis to provide actionable feedback and areas of focus
- Drive sales analytics data gathering, reporting, and improvements
- Implement best-practices and standardization of sales processes, keeping repeatability and scalability top of mind
- Ensure alignment of Sales team with overall company objectives and priorities
- Use data and qualitative information to drive and optimize our business
- Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics
- Define programs and processes that promote landing new business, up-sell and cross-sell opportunities in partnership with Sales, Marketing and other functions
- Help drive the preparation of QBRs and sales leadership presentations
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Prilly, VD
Leadership
Pedro Bados
(Co-Founder & CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(Co-Founder & User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 27 more jobs at Nexthink