Technical Account Manager, Huntress
$200-215k
OTE
80/20 split + Stock Options
Managed cyber security platform
Job no longer available
Managed cyber security platform
501-1000 employees
Job no longer available
$200-215k
OTE
80/20 split + Stock Options
501-1000 employees
Company mission
To shatter the barriers to enterprise-level security.
Role
Who you are
- 6+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc
- Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation
- Strong understanding of network design, hardening techniques, and troubleshooting
- Experience working in or with MSPs and/or VARs
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
- Effective time management and organizational skills
Desirable
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with programming or scripting languages such as PowerShell, Python, and Bash
- Experience with cloud platforms such as AWS, Azure, GCP, etc
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc
What the job involves
- Reports to: Manager, Technical Account Management
- The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly
- Technical Account Managers at Huntress constitute the primary technical liaison post-sales
- The TAM is responsible for ensuring customer satisfaction by providing high-quality post-sales technical support with a consultative approach
- Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships
- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support
- Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically-lead QBRs
- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value
- Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
- Product Research: Participate in surveys/research on new capabilities and product offerings to document and assist our product and engineering teams in building products that fit the needs of our partners/customers
- Community Technical Resource: Work with the Huntress Community Team on projects such as roadshows and peer groups
- Strong self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 25% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
Our take
In a world of increasingly sophisticated cyberthreats, many organizations lack the resources and expertise to defend themselves effectively. Huntress has stepped in to address this gap, delivering robust cybersecurity solutions to protect a wide range of businesses and institutions across the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
More recently, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one – and we’ve got the tools, systems and processes to be successful outside of a corporate office or HQ.
- PTO & Other Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time, bereavement leave, and floating holidays.
- Growth Opportunities: We’re committed to teammate development, both within and outside of Huntress – including education assistance programs like LifeLabs, hands-on training, coaching through BetterUp, and more.
- Stock Options: All full-time teammates receive stock options and benefit from the continued growth and success of the company.
- Digital Monthly Reimbursements: We offer a monthly digital reimbursement for your internet and phone – plus a new starter home office reimbursement.
- 401K Match: We offer a 5% contribution to your 401k – even if you’re not paying into it yourself.
- Health Benefits: Medical, dental, vision, life & disability insurance, pet insurance, and other benefits you’d expect from a company that cares about its team members.
Company HQ
Columbia, MD
Leadership
Kyle Hanslovan
(Co-Founder & CEO)Prior to co-founding Huntress in 2015, Kyle spent 9 years at the Air National Guard as a Cyber Warfare Operator.
Chris Bisnett
(Co-Founder & CTO)Chris is US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. He then operated in a number of Senior Security Engineering roles after leaving the Navy.
John Ferrell
(Co-Founder)John spent 5 years as a Security Engineer and CNO Analyst over two spells at ManTech International, with 1 year as a Linux Systems Engineer at SPARTA in the interim. He was also a CNO Developer at StrategicIO before co-founding Huntress.
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