Live Chat Support Agent, Recora Health
Compensation: $18-$20 per hour
Telehealth for cardiac rehab
Open for applications
Telehealth for cardiac rehab
21-100 employees
Open for applications
Compensation: $18-$20 per hour
21-100 employees
Company mission
To empower everyone to live a long, full, and optimal life by redefining the future of heart health.
Role
Who you are
- Customer service experience — especially in a healthcare, wellness, or mission-driven setting
- A passion for improving heart health and empowering individuals to take action
- Ability to clearly explain health-related topics in a simple, empathetic way
- Excellent written communication skills and a calm, helpful demeanor
- Experience using CRMs, Slack, and/or chat support tools (a plus)
- Prior experience as a live support/chat agent (a plus)
- Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction
- Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision
What the job involves
- Job Title: Live Chat Support Agent
- Classification: 1099
- Work Structure: Fully Remote
- Shift: 10:30am-6:30pm ET Monday-Friday
- Team: Enrollment Operations
- Reports to: Product Manager
- We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health. In this role, you’ll engage with potential patients via live chat, providing clear, empathetic, and
- Informative responses to their questions. You’ll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages
- This is a meaningful opportunity to directly support individuals on their journey to better heart health — and to contribute to a mission that’s changing lives across the U.S
- Respond to live chats from potential patients with professionalism, warmth, and clarity
- Answer basic concepts related to our program offerings
- Monitor and triage missed calls and messages, escalating as needed
- Coordinate with internal team members to ensure timely patient follow-ups
- Maintain accurate records of interactions in our CRM
- Communicate efficiently across platforms like Slack to keep workflows running smoothly
Application process
- This role requires adherence to HIPAA and company confidentiality guidelines. All employees must pass a background check
Our take
Cardiac rehabilitation has notoriously low participation rates, contributing to the re-hospitalization of nearly 50% of patients in the six months following a cardiac event. Recora is looking to improve this, by taking advantage of the home telehealth boom. Through the service, patients receive an exercise kit, tablet, and remote access to resources like training videos, consultations, and support groups so they can monitor and carry out their rehab from home.
The company is reporting remarkable numbers as a result: its program completion rates, for example, are nearly 90% compared to the 26% national average - and only around one in ten patients go on to be readmitted. These numbers will be crucial to help fuel Recora’s uptake by healthcare facilities across the US.
With heart disease management a nearly $230 billion issue in the US, it is no surprise that Recora has a number of rivals in companies such as Story Health, Moving Analytics and Carda. Recora’s home offering is more comprehensive, for now, but the company will need to take advantage of this lead while it has it. A long list of notable partnerships are a sure-fire start in this regard.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Equity compensation in Recora
- Generous PTO / sick leave / health benefits
- 401(k) plan
- Free lunch and snacks in NYC Office
- Bring your dog to work 🐶
Company HQ
Tribeca, New York, NY
Leadership
Abhishek Chandra
(CEO)Previously co-founded and served as CTO at mental health tech company Spring Health.
Ed Wu
(COO/Chief Medical Officer)Spent over 7 years as a practising physician, before serving as VP at Dearborn Advisors, and then VP of clinical solutions at IKS Health. Subsequently worked as chief medical officer for Spring Care, and then The New Jewish Home.
Vivek Vishwanath
(CGO)Originally a health researcher at Yale, who has also held strategy roles at the Center for Medicare and Medicaid Innovation and Town Hall Ventures. Additionally served as a Spring Health VP.
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