Operations Manager, Lyft
$99.4-124.2k
5 days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
$99.4-124.2k
5 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- This exceptional servant leader will be experienced in managing large teams, and passionate about process excellence, continuous improvement, and best in class operations
- If you have experience managing large teams, developing employees, working in dynamic environments, removing obstacles, and solving tough problems, we’d like to talk with you
- 5+ years professional experience leading large teams in process-driven, operational environments
- You love people: motivation, engagement, and development come naturally. You identify what makes your team members tick and gain energy from coaching them to achieve a common goal. You have demonstrated experience hiring, mentoring and retaining a high-performing team
- Operational and data-driven mindset: you’re a master at cultivating an operationally effective team and are obsessed with eliminating waste and creating efficiencies
- Strong problem solver: you surface problems, identify root causes, fix them and keep them from coming back. You think outside of the box and are resourceful and fiscally responsible
- Strong interpersonal skills: you’re able to influence and collaborate up, down, and across the organization, as well as with external stakeholders. You’re comfortable leading within matrixed organizations, pulling in thought leaders from both internal and external resources to foster knowledge and expertise for their teams
- Excellent time management: you effectively prioritize multiple competing functions and tasks and are able to manage multiple large cross-functional projects at once, while adapting to changing priorities
- Always a team player: you're positive, optimistic, and willing to help out wherever needed. You’re highly collaborative with the proven ability to manage large scale projects and influence cross-functionally
- Strong critical thinker: you’re able to see the “big picture” and identify/forecast developing issues
- Communication skills: you have excellent verbal and written communication skills. You are comfortable presenting to stakeholders at all levels of the organization and speaking the language of different business functions
- Experience managing hourly/non-exempt workers in operations or service teams preferred
- Experience managing hard assets (fleet, retail, warehouse, etc.) or relevant complex asset/inventory business is a plus
- Personal passion for community motivated to inspire others by a deep connection to Lyft’s mission and core values
What the job involves
- Reporting to the Director of Field Operations you will manage a team of leaders that own Lyft’s fleet and rental experience across 4-6 locations and will be expected to regularly travel within your region
- You’ll also collaborate with other operations team members who support Flexdrive operations across the country, and serve as a crucial conduit between Lyft headquarters and the local teams that serve renters and manage vehicles on the ground, ensuring effective two-way communication and alignment on top priorities
- You will also be responsible for influencing and achieving the most optimal allocation of fleet across locations regionally to drive revenue
- Your ability to connect the dots between on the ground field operations and HQ strategic initiatives will ensure flawless execution of national strategic projects in your local market
- Lead the Los Angeles region, overseeing each market’s fleet, rental operations and sites
- Develop a detailed understanding of the region’s fleet and markets to sustainably maximize fleet availability, performance, and utilization to enable growth
- Lead, develop, and engage a distributed organization of 20+ team members across multiple cities and sites, including direct management of a team of Operations Leads
- Identify key market-level questions, problems, and continuous improvement opportunities to drive profitability and operational efficiencies
- Drive strategic, fleet-wide initiatives to improve customer satisfaction, fleet health and fleet management costs; identify opportunities and make them happen
- Proactively gather and analyze data through quantitative and qualitative mechanisms to help improve regional and HQ decisions on critical strategic issues; constantly drive improvement on business and team performance metrics
- Manage the relationship between the XD headquarters team and local teams to effectively advocate for local needs and regional considerations
- Prioritize team resources based on financial impact, operational capacity, and customer needs
- Constantly drive improvement on business and team performance metrics
- Grow revenue and improve profitability by optimizing in-market operations, meeting financial targets and internalizing and owning regional impact on program-wide P&Ls
- Establish yourself as a valuable cross-functional thought partner to help drive business growth and opportunities across the company; synthesize market and customer feedback to build business cases that support recommendations and prioritize these opportunities for higher efficiency
- Represent Lyft's brand, mission, and culture both inside and outside of the organization
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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