Customer Growth Account Manager, Sitetracker
$80-100k
Salary applicable to candidates in CO and NY only
Critical infrastructure project management platform
Open for applications
Critical infrastructure project management platform
201-500 employees
Open for applications
$80-100k
Salary applicable to candidates in CO and NY only
201-500 employees
Company mission
Sitetracker's mission is to help organizations build, deploy, and maintain the next generation of critical infrastructure faster and more profitably.
Role
Who you are
- A history of success in a customer facing role with demanding timelines
- Strategic and goal oriented mindset with a focus on process
- Self starter with a demonstrated history of initiative
- Capable of engaging at all levels of the organization with superb communications skills
What the job involves
- The Customer Growth Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”
- Driven by customer service as the highest priority, the Customer Growth Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform
- Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals
- You also understand the gaps in usage across customer departments and will champion solutions to address said gaps
- In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning
- Within 60 Days, You'll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
- Within 180 Days, You'll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or exceeding your quota
- Within 365 Days, You'll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
Our take
Sitetracker offers companies in telecoms, energy, real estate, construction, and engineering a full-lifecycle project management platform. Founded in 2013 and currently going through an aggressive international growth phase, its customers include the likes of AT&T and British Telecom.
It’s a fruitful time to be operating in the critical infrastructure landscape, with many large-scale projects underway to accelerate Smart Cities, 5G and high speed connectivity, Electrical Vehicle charging stations, and alternative energy sources.
Though the company had grown steadily since its inception, it’s gained serious momentum in the last few years along with the market at large. Its international expansion has been particularly impressive, winning major contracts in Europe and beyond and with more than $90 million in funding raised in September 2022 alone. Indeed, the expectation is that Sitetracker will soon be operating in over 100 countries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Sep 2022
$66m
SERIES D
Jan 2021
$42m
SERIES C
Total funding: $153m
Company benefits
- Company equity options
- 401(K)
- Health, vision & dental insurance
- Unlimited PTO
- Opportunities to volunteer in local community
Company values
- We are unstoppable – We do the impossible because we are gritty bar-raisers who believe that together we can achieve amazing things.
- We are customer obsessed – We have three customers: our current customers, our future customers, and our employees.
- We care deeply – Our ability to engage, build, and celebrate is a result of our empathy and passion.
- We are bold – Our success is driven by our willingness to push beyond boundaries with curiosity, speak up, and take chances.
- We act inclusively – We are Inclusive. Inclusion means appreciating difference, acting with courage, and continuously seeking to understand each other.
- We are Sitetracker – We embrace these values in our interactions with co-workers, customers and partners. We wake up every day focused on advancing the deployment of a smart, connected and sustainable future.
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Timothy May
(CTO)Co-founded Sitetracker in 2014 having previously served as Director of Project Management at MedTech company BD and Director of Professional Services at IT company Glemser Technologies.
Brett Cupta
(SVP of Product & Design)Co-founded Sitetracker as VP of Product and has also served as VP of Customer Success. Previously co-founded and was CEO of kids' 3D modeling software startup Blokify. Former Venmo Business Development Consultant and Airwatch Product Manager.
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