Vice President of Product Management, Narvar
Customer experience platform that helps retailers inspire long-term customer loyalty
Job no longer available
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- We are particularly interested in candidates with strong operational skills and those who can help shape our future around data-driven intelligence for retail
- Bachelor's degree in computer science, business, or equivalent work experience, with a preference for a Master's degree
- 10+ years of Product Management leadership experience in multi-product B2B SaaS. Prefer experience building solutions for retail
- Demonstrated ability to conceive and deliver products focused around data and AI/ML
- Deep understanding of Product Management process and the ability to drive PM best practices into the organization
- Bias to action and track record of high performance; someone who “gets things done”
- Superior communication skills and attention to detail
- Technically savvy and at ease leading both technical and non-technical discussions
- Proven Success: Demonstrated ability to set product-growth strategy and related KPIs (MRR, CLV, Churn, etc.), gain alignment across senior leadership, and develop/deliver on an execution plan - with clear accountabilities, milestones, and owners - to drive growth and achieve commercial goals
- Ideal candidate has experience managing a scaled saas product (>$250M ARR)
- Experience in managing time-zone challenges and aligning cross-functional teams towards common goals
What the job involves
- We are hiring a Vice President of Product Management to help guide our product strategy and execution
- This role offers the opportunity to significantly impact our products, our business and the future of retail technology
- The VP of Product Management will report to our Chief Product Officer
- Lead a global team of directors and product managers along with product operations and product analytics
- Drive the operating rhythm across the product organization
- Set the standard of rigor for product analysis, research, requirements and prioritization
- Work cross functionally to ensure effective communication and alignment as well as develop effective strategies to bring products to market
- Mentor teammates to drive professional development and excellent performance
- Engage with customers to understand market needs and incorporate it into product roadmaps
- Design for customer delight to deliver value and in a timely way, further elevating Narvar’s brand for innovation, our ability to execute, and our customer NPS
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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