Senior Support Engineer, Devoted Health
$69.6-79.6k
+ Stock options for all employees
1-2 days a week in office (Waltham, MA)
Seniors-focused healthcare
Be an early applicant
Seniors-focused healthcare
1001+ employees
Be an early applicant
$69.6-79.6k
+ Stock options for all employees
1-2 days a week in office (Waltham, MA)
1001+ employees
Company mission
To dramatically improve the health and well-being of older Americans by caring for each and every person like they are family.
Role
Who you are
- A "People Person" First: You genuinely enjoy helping others, taking pride in being the person with the answers, and delivering them with patience and excellent communication skills to work effectively with non-technical staff
- Detail-Oriented & Empathetic: You understand that a technical issue is a barrier to a teammate doing their best work and treat it with a high level of urgency
- Expert Generalist & Technical Proficiency: You have hands-on experience with Google Workspace, Jamf, and Atlassian. You have experience supporting ChromeOS and managing enterprise devices, using these tools to create a frictionless work experience for all
- Problem-Solving & Adaptability: You have strong analytical skills to diagnose and fix complex technical issues and the ability to balance multiple priorities and adapt to changing needs
Desirable
- Member Experience: You have worked in a helpdesk setting before with in person or remote employees supporting SaaS tools
- User-Centric Approach: A proven ability to put yourself in the shoes of the person you are supporting to provide a seamless, high-quality experience
What the job involves
- At Devoted Health, we believe our employees can only provide world-class care to our members if they feel supported, empowered, and valued themselves. We don’t view IT as "fixing computers"—we view it as a hospitality mission
- We treat our colleagues like family. Your goal is to ensure their technology is a bridge, not a barrier, turning frustrating technical hurdles into "wow" moments through empathy, kindness, and technical excellence
- Universal Support: Provide technical support for our workforce, regardless of location (in-office or remote) for our Chrome OS/MacOS environments
- SaaS Administration: Administer and maintain core tools like Google Workspace, JAMF, Slack, and Atlassian, ensuring our "digital office" is organized, secure, and easy to navigate
- Infrastructure & On-Site Presence: Support and maintain in-office hardware (AV, networking, and peripherals) while maintaining a strong, accessible presence in our virtual support channels
- Project & Process Improvement: Work on technical projects to streamline IT operations, expand support initiatives, and research and develop solutions to automate tasks and enhance IT service delivery
- Cross-functional Collaboration: Work with various internal teams to resolve technical challenges and support broader company goals
Our take
Millions of Americans make use of Medicare Advantage plans but with an ageing population, the amount of federal spending on these plans is ever-increasing. Devoted Health is seeking to tackle this problem by offering personalised care and proactive health intervention for people on these plans. By diagnosing conditions early, encouraging healthy behaviours, and supporting recovery from treatment, it hopes to drive down the overall cost of providing healthcare to seniors.
Devoted Health’s platform connects patients over 65 with doctors, hospitals and pharmacies that prioritize patient-oriented treatment. The company offers in-house insurance plans, full service guides to navigate the healthcare system, and "Devoted Medical" - a team of doctors and nurse practitioners who provide ongoing care for chronic conditions, support after hospital stays and other medical services.
As the popularity of personalised healthcare rises, Devoted Health looks set to capitalise on its ongoing effort to bring more quality to the sector. The company is making waves too, having recently been recognised as the Best Insurance Companies for Medicare Advantage in 2025 by the U.S. News & World Report's. With this sort of success, its sure to continue to see more growth for years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2024
$112m
SERIES E
Dec 2023
$175m
SERIES E
Total funding: $2.3bn
Company benefits
- Comprehensive health plan
- 401K retirement plan
- Generous vacation and holiday time
- Lyra mental health resources
- Stock options
Company HQ
South Side, Waltham, MA
Leadership
Ed Park
(Co-Founder & CEO)Prior to Devoted, they served in several roles at athenahealth including Chief Technology Officer, Chief Operating Officer, and President, Services. Ed presently sits on the boards of Castlight Health and athenahealth. Ed obtained his Bachelor of Arts in Computer Science from Harvard University
Todd Park
(Co-Founder & Executive Chairman)Prior to co-founding Devoted, Todd served as White House technology advisor based in Silicon Valley from August 2014 to January 2017. In this role, he focused on bringing top technology talent and best practices into government to improve service delivery, national defense, public engagement, and more. Prior to this role, Todd served from March 2012 to August 2014 as U.S Chief Technology Officer (CTO) in the White House Office of Science and Technology Policy and, in that position, served as an Assistant to the President
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