Support Specialist, Fourth
Tier 1
Office located in Macclesfield, London
Analytics, workforce & inventory management for hospitality
Be an early applicant
Analytics, workforce & inventory management for hospitality
501-1000 employees
Be an early applicant
Office located in Macclesfield, London
501-1000 employees
Company mission
Fourth's mission is to transform how its customers conquer the day in the increasingly dynamic-paced environment in which they operate.
Role
Who you are
- Zendesk experience
- Microsoft Office Experience
- Strong verbal and written communication skills
- ITIL Background preferred
What the job involves
- The Support Team is the first line of support for our customers when they have a system issue and is a vital role in Fourth’s ability to provide exceptional Customer Service at all times. Based in Macclesfield, this role provides a great career development opportunity for someone who would like to develop to become a technical Specialist or to move internally within other Fourth departments once you have joined us
- Based in Macclesfield, this role provides a great career development opportunity for someone who would like to develop to become a technical Specialist or to move internally within other Fourth departments once you have joined us
- To provide software support for UK Customers
- To have a great knowledge of our products; to be able to distinguish between user or system related issues
- To handle or re-assign queries as appropriate
- To regularly update the customer on their case
- To achieve Service Level Agreements at all times
- Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution
- To be customer services focused
- To build strong working relationships
Application process
- Apply. Send your CV through the apply button you will find below and fill in the details. We don't ask for full Cover letters however, if you think there is something else that we should know, feel free to leave us a note in the additional box information
- Call with the Talent Team. Once we receive your application, we aim to get back to you within 3-5 working days. If you application is of interest, we will set up a call with you to dig a little deeper into your experience, make sure you understand the projects and requirements and, of course that your ambitions are in line with what we can offer
- Hiring manager interview. If your call with a Talent Advisor is successful, they will arrange an interview with the hiring manager. You will receive a calendar invite specifying the aim of the interview, the people involved and the location (whether one of our offices or on Teams). After your interview, your Talent Advisor will provide you with feedback and next steps. Please, bear in mind that we hold several interviews for each role, and it might take a few days to come to a decision. Again, will try to deliver feedback within 3-5 working days
- Offer. If successful in your hiring manager interview, your Talent Advisor will get back to you with feedback and main details of the offer. After this, it is only a matter of filling in some details and completing some forms
- Hired! Once the offer process is completed, we will just need to wait until your start date to get you in the team and up and running. If you come up with any questions meanwhile, your Talent Advisor is there to help ;)
Salary benchmarks
Our take
Fourth is the global leader in end-to-end restaurant and hospitality management technology solutions. Its SaaS suite includes scheduling, time and attendance, applicant tracking, training, inventory management, procurement, HR, payroll services, analytics, and AI forecasting tools.
This comprehensive offering enables clients to optimise profits, control costs and enhance guest satisfaction, as well as improve employee engagement and manage risk and compliance. Its business intelligence tools means businesses are better connected with their data, giving them visibility, insight and control to achieve more.
Fourth serves thousands of customers, with hundreds of thousands of locations, including big name brands such as Burger King, Mandarin Oriental, Shari's, Soho House and Food First. The company continues to release new products to its suite; such as Fuego, a financial workforce solution to help businesses attract and retain talent.
In the midst of an ongoing hospitality worker shortage, Fourth's ability to support flexible scheduling and virtual hiring could well be part of the solution for many businesses in the sector - which definitely represents an opportunity moving forwards.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Paid Time Off
- Charity Days
- Refer a Friend Bonus
- Birthday Off
- Paid Maternity/Paternity Leave
- Medical Care Insurance
- Employee Assistance Program
- Health and Wellbeing Initiatives
- Corporate Discounts
- Corporate and Team-building Events
- Retirement Plans
Company values
- Adapt & Grow - We embrace innovation, agility, and continuous improvement to overcome challenges, achieve our goals, and strive for excellence
- Collaboration - When we work together with a common purpose, we achieve collective success
- Respect - Listening with intent to ideas and opinions, we embrace and celebrate differences, empowering people to be their best selves
- Fun - Sharing passion and excitement for everything we do
- Customer Focus - We listen to understand our customers, providing them with the best options to achieve their goals
- Honesty - Authenticity allows us to build trusted relationships. Where there is trust, there is meaning in what we do and who we are
Company HQ
City of London, London, UK
Articles
Leadership
Clinton Anderson
(CEO, not founder)20 years growth, operations and M&A consulting experience at Bain & Company, and previous President of the Hospitality Solutions business at Sabre Corporation.
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