Operations Specialist, Snapdocs

Salary not provided

Zone 1 (SF Bay Area, Seattle Metro, NYC): $25.00/hour Zone 2 (all other U.S. locations): $22.00/hour

Zendesk

Google Workspace

Junior and Mid level

Remote from US

Automating mortgage closing

Be an early applicant

Automating mortgage closing

201-500 employees

FintechB2BMortgagesReal Estate

Be an early applicant

Salary not provided

Zone 1 (SF Bay Area, Seattle Metro, NYC): $25.00/hour Zone 2 (all other U.S. locations): $22.00/hour

Zendesk

Google Workspace

Junior and Mid level

Remote from US

201-500 employees

FintechB2BMortgagesReal Estate

Company mission

To automate the home mortgage experience by connecting the people, processes, and technologies that power the industry.

Job

Company

Role

Who you are

1–3 years in operations, scheduling, or customer support
Strong organizational skills and attention to detail in a high-volume context
Professional communication — written and verbal — with users across the mortgage ecosystem
Comfort with Zendesk, Google Workspace, and platform-based workflow tools
Reliable, consistent, and quality-focused
Experience in mortgage, title, or notary operations a strong advantage

What the job involves

The Operations Specialist is a skilled contributor on Snapdocs' User Operations team — executing the scheduling, support, and order management workflows that keep our platform running smoothly for lenders, title companies, and notaries
This role requires deep operational knowledge, strong judgment, and consistent quality in a high-volume environment
Execute notary scheduling assignments — matching notaries to signings based on geography, availability, and customer requirements
Manage order updates, customer inquiries, and issue resolution via Snapdocs' platform and support tools
Proactively communicate with lenders, title companies, and notaries to ensure each signing is completed successfully
Resolve common operational issues within established escalation guidelines
Meet individual SLA, quality, and productivity targets consistently
Support shift leads and managers with reporting and special projects
Contribute to team knowledge through documentation and peer support
AI fluency is a core expectation at Snapdocs. Every team member is expected to actively use AI tools to do their best work — not occasionally, but as a genuine part of how work gets done here. This means:
Use AI tools actively in your day-to-day workflow as a genuine productivity multiplier — not as a novelty
Understand how AI can accelerate the work of your specific function and proactively apply it
Stay current on AI developments relevant to your role and identify new applications that create leverage for your team

Our take

Real estate closings tend to be inefficient and fragmented, so Snapdocs provides software for closing digital loans and mortgages. The company provides a suite of cloud-based products that simplify the process, reducing the cost of deals and increasing the efficiency of closing them.

The appeal of Snapdocs is that it connects all the various parties involved in establishing a mortgage. This eliminates much of the friction that can slow down closes, making everything swifter and more efficient. Like many industries, real estate is starting to favour the online space for improved customer experience, which creates great opportunities for the company.

An impressive list of settlement agents has started using the Snapdocs platform, including Googain, Bell Bank and Lenders One Cooperative. With good early uptake, the company is set for further expansion within the market as its patented technology sees more adoption, integration and implementation.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-39% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 6 rounds)

May 2021

$150m

SERIES D

Oct 2020

$60m

SERIES C

Total funding: $253.2m

Company benefits

Excellent health, dental, and vision benefits
401(k) with up to 4% company match
16 weeks paid parental leave (regardless of gender)
Flexible time off policy
Flexible spending account for healthcare and dependent care
Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
Life and disability insurance

Company HQ

Financial District, San Francisco, CA

Leadership

Aaron King

(Founder & Executive Chair)

Before founding SnapDocs, they founded another mortgage-based company, NotaryLink, which focused on signing services. They were the former product manager for Afar Media which specialized in traveler experience beyond the guidebook.

Michael Sachdev

(CEO)

Advisory Board Member at Skysun and Board Member at Lumen Energy. Former Advisor for Treehouse, and Board Member at CarbonForest. They also worked at Sunrun for 9 years in roles including VP, SVP and CPO.

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