SDR Manager, ServiceTitan
Pro Products
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you
- Direct experience as SDR/BDR and applicable team lead or team management experience
- Strong preference for 2+ years SDR management experience
- Outbound specific cold-calling experience, not just handling inbound leads
- Track-record of success managing a high-performing inside sales team
- Strong understanding of outbound pipeline generation processes
- Enthusiastic and vibrant attitude
- Expert communication and presentation skills
- Strong interpersonal skills and high emotional intelligence
- Analytical mindset comfortable generating reports and identifying trends in data
- Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
- Experience with Salesloft and associated tech stack solutions strongly preferred
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- As the Sales Development Manager (SDM), you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy
- You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success
- Your primary focus will be on the outbound Sales Development Rep (SDR) team
- Cold Calls, Cold Emails, Direct Mail, Creative Follow up, whatever it takes to help us find and help as many service contractors as we can
- This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country
- Manage the SDRs on objectives and performance achievement
- Monitor lead processes, metrics, and catalyze pipeline creation
- Shape and implement SDR strategy and processes
- Stay abreast of and coach SDRs on best practices
- Serve as a mentor for your team and be a steward of the ServiceTitan organization
- Report to Sr. Management on operational and financial KPIs
- Motivate, incentivize, and recognize team members to encourage top performance
- Recruit, interview, and onboard new Team Members
- Conduct weekly 1X1s with each SDR
- Help evaluate new technologies and programs to drive superior performance
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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