Customer Success Coordinator, Omniplex Learning
Digital learning services
Job no longer available
Digital learning services
101-200 employees
Job no longer available
101-200 employees
Company mission
To help organisations unleash the power of learning for their people to achieve more than they ever thought possible.
Role
Who you are
- You're passionate about technology, with a keen eye for detail and a natural drive to supporting our customers
- You have excellent communication and listening skills, a strong organisational mindset, and the ability to flexibly problem solve
- Demonstrable experience in a customer facing role
- Confident presenting skills and the ability to learn new processes and constantly evolving software quickly
- Strong organisational skills and the capacity to work on multiple projects and deliverables simultaneously
- Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams
- A commitment to maintaining high quality standards and enhancing customer satisfaction
- Brilliant communication skills both with customers and internally
- Be proactive in your approach and bring solutions, rather than blockers
What the job involves
- At Omniplex Learning, we're pushing the boundaries of Digital Learning and as we continue to grow our portfolio and customer base, we're on the lookout for a Customer Success Coordinator to help us deliver unparalleled learning experiences to our clients
- Your role will be pivotal in shaping the customer journey, ensuring our products and service not only meet but exceed customer expectations
- As a Customer Success Coordinator at Omniplex Learning, you’ll play a critical role in coordinating the end-to-end delivery of key customer deliverables including our content and training offerings, ensuring that our customers get the best experience
- The role will not only be about delivering exceptional customer service but also connecting and coordinating our services including some booking and schedule management
- Seamlessly coordinating and managing bookings for our customers including for our training and content offerings
- Onboarding customers onto various products, ensuring they are setup for success
- Delivering clear and concise updates on your projects and deliverables both internally and for customers
- Running performance reports for Account and Delivery teams in customers engagement on key products
- Regularly checking in with customers to ensure a customer satisfaction
- Collaborating and driving process improvements where needed to ensure we optimise our ways of working
- Be able to track and manage financial updates on your projects weekly
Salary benchmarks
Our take
Omniplex is a learning platform providing onboarding and support services for businesses. Having been in operation for over 30 years, it has proven adept at accommodating the rapid changes in demand for educational resources. It now offers situational training through global platforms Articulate, Docebo, and Vyond, as well as custom programmes and digital-first experiences.
Over its timeline Omniplex Learning has accrued a client base that includes names like Deloitte, GSK, and China Lottery. The company’s increased focus on digital services should help it to capture the increasing market demand for virtual solutions, as many industries undergo digital transformation and seek to accommodate remote and hybrid workforces.
Startup competitors abound in the enterprise training market - but Omniplex Learning's deeply embedded presence and reputation in the field has helped it keep a stable foothold. With plans to continue expanding into new regions and products, the company looks strong in its adaptive and competitive position.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 25 days annual leave plus an extra day for your birthday
- Excellent Private Medical Insurance
- Group Life Insurance – 4 times annual salary
- Dental, optical and hearing cash back plan
- EAP and mental health cover
- Enhanced family policies
- Regular social events and activities
Company HQ
St Albans, UK
Leadership
Matthew Lloyd
(President)Served as a Regional Manager at Uniplex, a Sales Manager at Logility and a Partner Manager at Open Market. Was then Channels Director for EMEA at Outstart.
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