Partner Operations Director, CaptivateIQ
$175k
OTE
+ Equity awards
Minimal travel.
Commission management platform
Be an early applicant
Commission management platform
201-500 employees
Be an early applicant
$175k
OTE
+ Equity awards
Minimal travel.
201-500 employees
Company mission
To modernise the world of incentive compensation in the hope that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts.
Role
Who you are
- It will require somebody with a builder mentality who is willing to roll up their sleeves and manage both tactical and strategic priorities
- 8+ years of related experience in partner operations and programs
- Proven track record of building and scaling partnership programs that drive revenue growth and create an exceptional partner experience
- Sales Performance Management (SPM) experience is a plus
- Proven experience in partner operations, channel management, or a related role within a SaaS or tech environment
- Familiarity with CRM systems, partner portals, and data analysis tools (e.g. Salesforce, PRM platforms, etc)
- Exceptional organizational and project management skills with a detail-oriented mindset
- Excellent interpersonal and communication skills for effective collaboration with both internal teams and external partners
- A proactive, problem-solving approach and the ability to thrive in a fast-paced, startup environment
- Self-motivated, proactive team player who can make quick decisions and thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
- Senior-level critical thinking, program management, and execution skills
- Excellent written and verbal communication skills
- Minimal travel
What the job involves
- We are seeking a Partner Operations Director to shape and manage the operational backbone of our partner program
- We are building a world-class partner program from the ground up, and you will be a foundational member of our growing team
- Reporting to the VP of Alliances & Growth, you will play a pivotal role in partner program strategy, ensuring a seamless partner experience and driving data-informed decisions with analytics and reporting
- Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align to the broader company objectives
- Implement, launch, and manage a partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools
- Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed
- Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program
- Manage the partner NPS process to gauge satisfaction and identify areas for enhancement
- Collaborate cross-functionally to address partner needs and resolve issues
- Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events
- Manage partner communication channels, including newsletters, updates, and announcements
- Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives
- Team with Legal to manage partner contracts, including renewals and compliance monitoring
- Implement and maintain a streamlined deal registration process to support partner sales success
- Ensure accurate tracking and reporting on partner-led deals and projects
- Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders
- Define and track KPIs to measure partner success, performance, and satisfaction
- Work with the VP, Alliances & Growth to create and track departmental OKRs
- Work closely with Sales, Product, Customer Success, Service, Legal and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies
Our take
CaptivateIQ is an incentive compensation platform using AI to automate commission workflows, potentially helping companies make savings on the $800 billion spent each year to manage commission processes. Its no-code SaaS should improve both the efficiency and accuracy of existing legacy processes, providing a much-needed tech overhaul to the sector.
The founding team has real experience with the often over-complicated and cumbersome process of managing commission payments and is joining a raft of companies like UiPath and Celonis in capitalizing on the need to automate sales and finance workflows. CaptivateIQ, founded in 2017, has seen an impressive 600% year-over-year growth and is used by big-name clients like Hopin and ClassPass, attracting healthy investment. This suggests the company is laying firm groundwork in a growing and promising industry.
CaptivateIQ has been smart to keep the platform general enough to apply to any organization needing a performance-based compensation plan. The company's broad customer acquisition and regular funding injections paired with the need for new, robust incentive programmes for scattered and remote workforces has helped CaptivateIQ reach Unicorn status.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$100m
SERIES C
Apr 2021
$46m
SERIES B
Total funding: $159m
Company benefits
- 100% of medical, dental, and vision covered including 75% for dependents 🇺🇸
- Unlimited vacation days and quarterly mental health days so you can recharge 🇺🇸
- $1,000 to explore your dream destination on your work anniversary 🇺🇸
- $500 annual professional development stipend to continue growing and learning 🇺🇸
- $500 home office stipend to decorate your home office 🇺🇸
- $1,000 caretaker stipend to make sure our parent colleagues are being supported 🇺🇸
- Virtual team lunches to keep you connected 🇺🇸
- 401k plan to participate in and save towards the future 🇺🇸
- Newest hardware and tools for the job 🇺🇸
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent 🇺🇸
Company values
- Elevate everybody’s game - We empower people with solutions that help them do their jobs faster, better, and smarter. Going the extra mile is ingrained in the way we set up our team and customers for success
- One team, one dream - We’re all different but we find common ground and strive to invent, collaborate, and create more. Our synergistic team is two steps ahead of the competition because we treat our stakeholders like teammates
- Share the playbook - We build trust with each other by openly communicating the game plan, the big wins, and the difficult losses. We value constructive feedback from others because that's how we learn and grow
- Enjoy the moment! Everyone is encouraged to bring their authentic selves to work. We play to win but enjoy the fun along the way. Each day is an opportunity to express yourself, create joy, and do good
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Mark Schopmeyer
(Co-CEO)Former Investment Professional at Carrick Capital Partners and Finance and Strategy Manager at BrightRoll. Former Investment Banking Analyst at Jefferies & Company and Lehman Brothers. BA in Business Administration from Berkley School of Business.
Conway Teng
(Co-CEO)Former employee at Gusto in Finance and Business Operations. Previously Head of Growth at OrderAhead. Founder of FiveStars. Graduated from Berkley.
Hubert Wong
(CTO)Former Senior Software Engineer at Vungle, OpenTable and CoPilot Labs. BS in Electrical Engineering and Computer Science at Berkley.
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