Application Analyst, Athelas

• 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment
• Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
• Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
• Experience managing integration change lifecycles and coordinating software upgrades in production environments

Desirable

• Commure is seeking an experienced Application Analyst to own the day-to-day technical operations of one of our flagship customer relationships
• This is a high-visibility, client-facing role responsible for ensuring that Commure’s physician-facing platform spanning Ambient AI, Charge Capture, and Clinical Viewing meets or exceeds contractual SLAs across multiple environments
• You will lead a cross-functional operations cadence, manage critical integrations, and drive continuous improvement initiatives that directly impact physician satisfaction and clinical workflow efficiency
• You'll own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs
• You'll monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes clearly to stakeholders when issues arise
• You'll also oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly and on time
• On the project side, you'll coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with minimal disruption to users
• You'll manage multiple concurrent technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from kickoff through completion
• You'll work across Engineering, Systems, and Support teams to sequence code rollouts and integration changes without conflict
• You'll serve as the primary technical point of contact for client teams, translating platform roadmaps, incident updates, and technical issues into clear, digestible status reports
• When high-priority escalations arise, you'll own triage and drive them to rapid resolution while maintaining integration health across client environments
• Finally, you'll be expected to continuously improve how the operation runs — analyzing trend data and system telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintaining a living library of runbooks, SOPs, and system documentation that scales with the business
• SLA performance and system availability reporting
• Incident and defect resolution coordination with Engineering
• Technical governance, patching, and compliance cycles
• Multi-project technical release management
• Client-facing technical communication and escalation management
• Operational documentation and continuous improvement initiatives