Customer Success Manager, Talon.One
Offers Uncapped commission structure
Marketing promotion software company
Be an early applicant
Marketing promotion software company
201-500 employees
Be an early applicant
Offers Uncapped commission structure
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- Passion for tech and experience with SaaS products and APIs
- Founded experience working in Customer Success, Account Management, or another client-facing role
- Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
- Exceptional communication skills in spoken and written English
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Flexible approach and an ability to operate effectively with uncertainty and change
- Ability to manage a book of 30+ accounts comfortably
What the job involves
- As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback
- You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes
- Your communication skills will help enhance our enterprise solutions and streamline project management
- As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers
- We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing
- We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth
- Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole
- Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
- Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
- Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
- Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
- Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
- Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business
- Prepare and deliver strategic and business value to customers daily
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2018
$3.2m
SERIES A
Total funding: $3.2m
Company values
- Honesty & Respect: Communication is key, and we promote open collaboration and discussions to accomplish our goals as a team
- Ownership & Empowerment: We take ownership of our actions and results, and everyone is empowered to promote change and push us forward
- Teamwork: We're most successful when we prioritise collaboration, trust and teamwork over individual mindset
- Knowledge & Growth: We grow by staying curious and willing to experiment. We also know that making mistakes is part of the learning process
- Lead by example: We inspire and guide others through our behaviours and actions, and encourage transparency at all levels
- Empathy: With a focus on empathy and open communication, we foster an environment where employees feel safe and respected
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
Salary benchmarks
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