Cloud Support Engineer, Amazon

• Would you like to equip yourself with the latest cloud computing technologies?
• Are you familiar with best practices for applications, servers and networks?
• 1+ years of software development, or 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• 1+ years of system administration experience
• Fluency in both written and verbal Korean

Desirable

• AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems
• As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the ‘Cloud Ambassador’ across all the cloud products
• You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365
• Every day will bring new and exciting challenges on the job while you:
• Work on critical, highly complex customer problems that may span multiple AWS services
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services
• Drive tactical & strategical projects that improve support-related processes and our customers’ technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community
• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis)
• First and foremost, this is a customer support role – in The Cloud
• On a typical day, you will be primarily responsible for solving customer’s issues through a variety of customer contact channels which include web, live chat, and telephone.
• You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role
• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.
• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goals
• First and foremost this is a customer support role – in The Cloud
• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives
• Career development: We promote advancement opportunities across the organization to help you meet your career goals
• Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet
• AWS Support Engineering has 24/7/365 operation model and work schedule will be required to include nights, weekends and holidays