Senior Product Manager, PagerDuty
$161-271k
More information about location
AI-first operations management
Open for applications
AI-first operations management
1001+ employees
Open for applications
$161-271k
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- 5+ years’ experience in product management for B2B SaaS, DevOps, or data-analytics platforms—or equivalent degree or experience
- Demonstrated fluency with data analysis or analytics products (telemetry, observability, post-incident review)
- Proven success shipping features focused on workflow automation or operational improvement
- Experience collaborating with cross-functional teams (engineering, design, sales, customer success)
- Must be currently authorized to work in the United States on a full-time basis
- We encourage you to submit your resume even if you don't meet every requirement
Desirable
- Familiarity with the incident management lifecycle or operational reliability in cloud-native environments
- Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context
- Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk)
- Demonstrated passion for user experience and continuous product improvement
- Results-oriented, intellectually curious, and collaborative
What the job involves
- PagerDuty is seeking a Senior Product Manager, Incident Analysis to join our talented, customer-focused Incident Management team
- As Senior Product Manager, you will report to the Director of Product for Incident Management, and partner closely with design, engineering, and go-to-market teams
- You will define and deliver data-driven, user-centric experiences that transform incident data into opportunities for continuous improvement and operational excellence
- This is an exciting opportunity to own and shape the roadmap for products trusted by some of the world’s top DevOps, SRE, and digital operations teams
- The ideal candidate thrives at the intersection of analytics, DevOps, and user experience—and is passionate about driving better business outcomes from operational data
- Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business
- Drive end-to-end product lifecycle, from needs discovery through launch and iteration, with a focus on data-driven insights
- Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning
- Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities
- Track and analyze product performance, iterating on features to maximize user value and business impact
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving enterprises such as GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
The company has been recognized as playing a key role in driving innovation and building solutions for the sector. Off the back of post-IPO funding, it has continued to release new features and update its core products towards providing cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(Co-founder, CTO & GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Jennifer Tejada
(CEO & Chairperson)CEO since 2016. Also serves on prestigious boards like The Estée Lauder Companies.
Salary benchmarks
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