(Senior) AI Ops Specialist, Personio
Customer Experience
3+ days a week in office
Intelligent HR platform for SMEs
Be an early applicant
Intelligent HR platform for SMEs
1001+ employees
Be an early applicant
3+ days a week in office
1001+ employees
Company mission
To help organisations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- You have 4+ years of experience in or closely with Customer Support and/or Professional Services, with a strong understanding of customer-facing operations, workflows, and metrics
- Process mapping expertise: You can document complex workflows, spot inefficiencies others overlook, and translate messy processes into clear, structured opportunities for improvement
- AI curiosity with hands-on experience: You actively experiment with AI tools like Claude, ChatGPT, or automation platforms, building and testing solutions yourself rather than waiting for perfect requirements
- Structured prioritization: You assess opportunities using clear frameworks—balancing impact, feasibility, and business value—and maintain organized backlogs that drive action
- Translation skills: You move fluently between operational and technical audiences, turning business needs into solution requirements and technical possibilities into business cases
- Change mindset: You thrive in ambiguity, take initiative without perfect clarity, and see transformation as an opportunity to fundamentally rethink how work gets done
- Bonus: Experience with Zendesk, Rocketlane, Intercom/Fin, or previous involvement in operational excellence or transformation programs
What the job involves
- Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do
- We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build
- Create real value with your subject-matter expertise
- Tackle interesting challenges and partner closely with departments across Personio to drive operational excellence
- Join us to make a significant impact on the next phase of our scaling journey, together
- You'll sit in the COO Office, embedded in our Customer Experience organization to transform how Support and Professional Services operate through AI
- As one of Personio's first AI Ops Specialists, you'll map CX processes, identify high-impact automation opportunities, and build solutions that fundamentally change how we serve customers
- Process Intelligence: You develop a deep understanding of end-to-end CX workflows across Support and Professional Services, identifying where manual effort, bottlenecks, and repetitive tasks create opportunities for AI transformation—from ticket triage to implementation playbooks to knowledge base maintenance
- Opportunity Pipeline: You own and maintain a prioritized backlog of AI use cases for CX, ranked by impact, feasibility, and cost-saving potential, providing the Central AI Team with a credible transformation roadmap grounded in real operational insight
- Solution Building: You build and test lightweight AI solutions—prompt templates, Claude Projects, and workflow automations—that CX teams can immediately use, validating each use case with real users before scaling
- Discovery & Validation: You conduct regular process discovery sessions with CX teams—structured conversations and workflow observations that surface hidden inefficiencies—and test use cases with real users to document what works, what doesn't, and feed learnings back to the broader AI Ops network
- Governance & Collaboration: You ensure every AI solution complies with data classification and security standards, participate in the AI Ops network across business units, and represent CX transformation priorities in central planning discussions
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
- Find your best way to work with our office-led, and remote-friendly PersonioFlex!
Company values
- Exceed Customer Expectations: We anticipate, prioritise, and solve for the needs of our customers
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen
- Elevate One Another: We work together as trusted partners to amplify our collective impact
- Care to Challenge: We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Dublin, Ireland
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Alexander Grant
(Chief Product & Technology Officer)Previously the Senior Director of Product Management at Hootsuite, they also have prior experience as Director of Operations at a B2B startup.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as a Business Development Team Lead.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2025, they have served as the Director of Sales SMB Germany.
Salary benchmarks
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Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2025 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2026 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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