Staff Site Reliability Engineer, Housecall Pro
Platform Reliability
$136-170k
This role is also eligible to participate in Housecall Pro’s equity plan
Home services business management software
Open for applications
Home services business management software
1001+ employees
Open for applications
$136-170k
This role is also eligible to participate in Housecall Pro’s equity plan
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- 6–9+ years of experience as a Software Engineer, with significant exposure to operating production systems
- Strong proficiency in reading, debugging, and improving large backend codebases
- Experience building and operating distributed systems or service-oriented architectures
- Solid understanding of performance engineering, failure modes, and reliability fundamentals at the code and system level
- Hands-on experience with observability tools (metrics, logging, tracing) and using them to diagnose code-level issues
- Experience working with relational databases (e.g., MySQL, PostgreSQL), including query optimization and schema design
- Strong knowledge of Kubernetes, container orchestration, and cloud-native runtime environments
- Experience participating in incident response and production on-call rotations
- Strong communication skills and the ability to work collaboratively with feature teams on shared codebases
What the job involves
- As a Staff Software Engineer on the Site Reliability Engineering (SRE) team at Housecall Pro, you are a software developer first whose mission is to improve the reliability, performance, and resilience of our production systems through better code, better design, and better runtime behavior
- This role is deeply hands-on with service code. You regularly read, debug, and reason about feature team implementations to understand how they behave in production—under load, during failures, and over time. You use telemetry (metrics, logs, traces, and database signals) as a lens into code-level behavior, helping teams connect what they see in dashboards and alerts back to the specific design decisions and implementation details that caused them
- Operating within a Product SRE model, you partner closely with feature teams to drive engineering change. Rather than “owning production for them,” you help teams own and improve their services by identifying root causes, suggesting concrete code and architectural improvements, and helping implement patterns that lead to more reliable systems. While you contribute to and maintain observability and reliability tooling, that tooling exists to serve a single purpose: enabling engineers to better understand and improve their software
- You are comfortable participating in on-call and incident response, but your primary focus is on reducing future incidents through better engineering, not reacting to the same failures repeatedly. This role is ideal for a senior software engineer who enjoys distributed systems, production debugging, and collaborative problem-solving across teams
- Dive into service codebases to understand how implementation details, data access patterns, and architectural choices affect production behavior
- Use metrics, logs, traces, and database telemetry to trace production issues back to specific code paths, queries, or design decisions
- Partner with feature teams to debug complex reliability and performance issues, proposing concrete code changes and architectural improvements
- Suggest and help implement improvements such as safer concurrency models, more efficient algorithms, better resource usage, and clearer service boundaries
- Help teams adopt resilient coding patterns, including retries with backoff, circuit breakers, bulkheads, idempotency, and graceful degradation
- Lead or contribute to post-incident reviews, translating operational failures into actionable engineering improvements
- Design and evolve observability tooling that makes it easier for engineers to reason about code-level behavior in production
- Review service and database interaction patterns to reduce latency, contention, and unnecessary load
- Collaborate on database-related improvements, including schema design, query optimization, migration strategies, and scaling approaches
- Contribute to reliability standards such as SLOs, service readiness expectations, and reliability scorecards
- Mentor engineers by modeling strong debugging practices, thoughtful system design, and ownership of production software
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming.So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(Co-Founder & Chief AI Officer)Previously CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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