Customer Success AI Architect, Saviynt
AI-based identity security & access management platform
Open for applications
AI-based identity security & access management platform
1001+ employees
Open for applications
1001+ employees
Company mission
To safeguard enterprises through intelligent, cloud-first identity governance & access management solutions.
Role
Who you are
- 5-8 years of progressively responsible experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS
- Strong hands-on experience with AI/ML, LLMs, and automation frameworks
- Deep experience with Salesforce and modern GTM tech stacks
- Strong technical skills (e.g., Python, APIs, integrations, data workflows)
- Proven ability to design and deploy AI-driven solutions in business environments
- Strong understanding of Customer Success processes and revenue operations
- Ability to translate business problems into scalable technical solutions
- Experience working cross-functionally with business and technical stakeholders
- Highly autonomous, self-directed, and comfortable operating as a senior individual contributor
- Curiosity and passion for applying AI to real-world business problems
What the job involves
- This role operates at the center of the Customer Office, Enterprise Systems, Data, and Organizational Change
- You will lead the architecture and evolution of Gainsight and related GTM platforms, building scalable processes, strong data foundations, intelligent automation, and measurable business impact
- This position reports to the Director of Business Systems Operations
- We're seeking a highly technical, innovative, and forward-thinking CS AI Architect to lead the design and deployment of AI-driven capabilities across our CS tech stack
- This is an individual contributor role responsible for embedding AI directly into Customer success workflows to enable smarter decision-making, automate manual processes, and improve execution across Customer Office teams
- You'll act as both a builder and operator, translating a deep understanding of CS workflows into practical AI systems
- CS AI Strategy & Use Case Development — Identify and prioritize high-impact AI use cases across Customer Office teams in partnership with Revenue Operations, aligning initiatives with business priorities to improve field productivity, conversion, and customer outcomes
- AI Workflow Design & Deployment — Design and implement AI-driven workflows and agentic solutions across the Customer Office tech stack, embedding AI into core processes like pipeline inspection, lead prioritization, deal coaching, and customer engagement — practical, scalable, and built for field adoption
- Automation & Intelligence Layer — Build and scale automation and intelligence layers on top of Salesforce and the broader GTM stack, leveraging LLMs and modern AI tools to evolve manual processes into intelligent, automated workflows
- Systems & Expert Partnership — Serve as the AI expert, partnering with Enterprise Systems and Architecture teams to define and enforce data models, governance standards, and long-term architectural integrity across the Gainsight and GTM tech stack
- Data & Signal Utilization — Leverage Customer data to power AI-driven insights and workflows, ensuring high-quality inputs and outputs for confident decision-making
- Continuous Innovation & Experimentation — Stay ahead of AI and GTM technology trends by rapidly evaluating, testing, and scaling new tools and approaches
- SUCCESS METRICS:
- Adoption and utilization rate of newly deployed AI-driven workflows and agentic solutions
- Measurable improvement in field productivity and efficiency across Customer Office teams
- Successful integration of AI capabilities with the core GTM platform architecture
- Reduction in manual processes and improvement in data quality powering AI insights
Our take
Saviynt’s Identity Governance and Administration platform helps secure access to corporate systems in the cloud such as Workday, Office 365, AWS, Salesforce, SAP and Hadoop. It was created to offer an innovative, modern solution as its founder believed that existing identity services were not optimized.
By spending its early years in stealth mode, developing its product technology and switching to a cloud based model, the company was well prepared for a quick up-scale. This has been achieved partly because of the fact that it favours targeting large companies, boasting clients like Marriott, BP, KuppingerCole and Toyota Connected.
Saviynt faces a major rival in the form of SailPoint, which was an earlier entrant in the space, and went public sooner. However, Saviyntnt is growing rapidly and has converted some notable customers from SailPoint in the process. The company has continually invested in its platform to maintain a competitive edge, earning industry recognition along the way, and has recently concentrated on securing new customers and growing its partner ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2025
$700m
SERIES B
Sep 2021
$130m
EARLY VC
Total funding: $870m
Company benefits
- Competitive Pay: Money isn’t everything, but it sure helps. Base pay + bonuses = a rewarding experience.
- Great Benefits: Medical, dental, vision, & retirement programs. We’ve got you covered from head to toe.
- Flexible Time Off: Our holidays and flexible vacation policies ensure your next vacation is never out of reach.
- Employee Recognition: Your hard work never goes unnoticed. We celebrate and recognize when our people go above and beyond.
Company HQ
El Segundo, CA
Leadership
Sachin Nayyar
(CEO)Sachin worked as CEO of Vaau for 3 years before joining Sun Microsystems as a Chief Identity Strategist. They were also CEO of Securonix for 13 years.
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