IT Specialist, Distyl

• 3–5 years of experience in IT support, systems administration, or similar hands-on roles
• Experience managing SaaS applications, device management, and troubleshooting across macOS and Windows
• Familiarity with IAM/SSO concepts (Kandji, Jamf, Okta, or similar)
• Understanding of basic networking (VPN, firewalls, DNS, Wi-Fi)
• Strong communication, organization, and problem-solving skills
• A passion for learning and willingness to grow into advanced IT responsibilities

Desirable

• We're seeking an IT Specialist to serve as a vital member of our IT team, delivering exceptional technical support while taking ownership of key IT projects
• In this hands-on role, you'll split your time between resolving support requests, maintaining critical systems, and executing improvement initiatives that directly impact our organization
• Working closely with our IT Manager, you'll balance responsive end-user support with independent project execution
• This position offers strong growth potential for someone who excels at both technical troubleshooting and driving meaningful improvements to our infrastructure
• You'll handle everything from daily support tickets to implementing new tools and automating workflows—ensuring our team has the technology they need while continuously enhancing our IT operations
• Administer assigned SaaS applications including user provisioning, access controls, and license management
• Understanding of Google Context aware access monitor vs enforcement
• Execute integration projects and optimize workflows across our 25+ application ecosystem
• Monitor usage, maintain documentation, and identify optimization opportunities
• Manage MDM platform for device enrollment, configuration, and compliance
• Handle complete hardware lifecycle from procurement to secure decommissioning
• Execute SSO integrations and maintain role-based access controls
• Understanding of SAML, OIDC, MFA, Okta Auth policies
• Automate user provisioning workflows and conduct routine access audits
• Enforce MFA, perform access reviews, and monitor security dashboards (Sumo Logic)
• Follow incident response procedures and escalate security concerns appropriately
• Track software licenses, maintain asset inventory, and support compliance audits
• Ensure secure onboarding/offboarding processes and data handling
• Manage VPN (Tailscale), office networks, Wi-Fi, and conference room technology
• Execute backup procedures and participate in disaster recovery exercises
• Troubleshoot hardware, software, and connectivity issues across hybrid workforce
• Collaborate with DevOps on network configurations as needed
• Primary responder for IT support via Slack, meeting SLAs (30-minute response, 4-hour resolution)
• Provide hands-on support for AV equipment, printers, and office technology
• Create and maintain IT documentation, runbooks, and knowledge base articles
• Deliver IT onboarding training and develop self-service resources
• Identify patterns in support requests and implement systematic solutions
• Assist in evaluating and rolling out new tools and technologies
• Work with vendors for procurement, support, and issue resolution
• Contribute to process improvements and automation initiatives