IT Technical Program Manager, Zipline
3 days a week in office (South San Francisco, CA)
Transforming the way goods move
Be an early applicant
Transforming the way goods move
1001+ employees
Be an early applicant
3 days a week in office (South San Francisco, CA)
1001+ employees
Company mission
To build the world's first logistics system that serves all people equally.
Role
Who you are
- 5+ years managing technical programs focused on IT infrastructure, workplace technology, site deployments, or distributed operations
- Direct experience with enterprise networking, access control/physical security systems, AV/conferencing, endpoint provisioning (MDM), monitoring/alerting, or equivalent technical domains sufficient to partner with engineering and vendors on tradeoffs and design decisions
- Track record running go/no-go launch gates, readiness checklists, and operational handoffs with measurable outcomes (shareable examples such as reduced rework, improved SLA compliance, or improved launch cadence required in interviews)
- Proven ability to coordinate cross-functional roadmaps with Facilities/Construction/Real Estate and to account for procurement lead times and construction milestones in IT schedules
- Demonstrated experience operating in environments with on-site field operations or safety/regulatory constraints (aviation, manufacturing, healthcare, logistics preferred). Knowledge of how IT readiness impacts operational safety or launch cadence is required
- Strong delivery bias: experience owning escalation decisions, vendor remediation, and delivering against hard deadlines; comfortable with occasional off-hours coordination for site launches or incident response
- Tools & methods: experience with project and service tools (e.g., Jira, ServiceNow, Smartsheet) and program artifacts (risk registers, decision logs, readiness checklists). PMP, PgMP, or equivalent delivery certification is a plus
What the job involves
- You will be Zipline’s IT Technical Program Manager (Individual Contributor, Senior IC level) responsible for owning IT program delivery that enables new site openings, facility upgrades, and workplace technology across Zipline’s operational footprint
- Zipline operates autonomous logistics (robotics + aviation) with distributed launch sites and field operations; IT failures at site handoff directly affect launch cadence, safety monitoring, and customer deliveries
- You will create the operating cadence, decision gates, and launch-readiness criteria that ensure network, security, AV, access control, endpoints, and support processes are deployable and operable at scale. This role reports to the Director of IT
- Work will include occasional off-hours coordination around site launches or incident mitigations
- Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability. You are the single owner accountable for meeting launch-readiness criteria
- Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines and tradeoffs; deliver weekly program status that drives resourcing decisions
- Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations; reduce unplanned rework through continuous improvement
- Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules, procurement lead times, and operational gates; own escalation to senior stakeholders when trades are required
- Drive vendor scopes, SLA definitions, and vendor performance remediation; own vendor acceptance criteria and measurable KPIs (e.g., installation completion date, first-call resolution rate, post-launch incident rate)
- Ensure solutions are supportable, secure, documented, and instrumented for operational monitoring before handoff; establish runbooks, on-call handoffs, and a 30/60/90-day support stabilization plan for each launch
- Run launch readiness reviews, post-launch retrospectives, and maintain decision logs, risk registers, launch trackers, and lessons-learned playbooks so future launches scale predictably
- Measure and report program outcomes: percent of launches meeting readiness gates, mean time to remediate critical launch blockers, vendor SLA adherence, and reduction in post-launch incidents
Our take
Zipline is reinventing how the world moves goods - one flight at a time. What started as a bold idea to deliver life-saving medical supplies by drones has grown into the world's first logistics network designed to serve everyone, everywhere. From rushing blood and vaccines to remote clinics, to dropping off everyday essential for Walmart customers, Ziplines's autonomous drones are proving that fast, reliable delivery doesn't have to be limited by roads or geography.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. Beyond government partnerships, Zipline has its sight set on everyday consumers, preparing to launch commercial deliveries straight to individuals houses. With its Walmart collaboration expanding and even Chipotle orders taking to the skies in Texas, Zipline isn't just redefining delivery - it's aiming to reach every corner of commerce, with a future that looks as bright as its ambitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Mar 2026
$200m
SERIES H
Jan 2026
$600m
SERIES H
Total funding: $2.1bn
Company HQ
South San Francisco, CA
Leadership
Keller Rinaudo Cliffton
(Co-Founder & CEO)Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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