Senior Manager of Technical Program Management, Upstart
HELOC
$131.5-182k
+ Bonus & equity + Employee Stock Purchase Plan (ESPP)
More information about location
AI lending marketplace
Open for applications
AI lending marketplace
1001+ employees
Open for applications
$131.5-182k
+ Bonus & equity + Employee Stock Purchase Plan (ESPP)
More information about location
1001+ employees
Company mission
To enable effortless credit based on true risk.
Role
Who you are
- 5+ years of experience in technical program management, operations systems, or process improvement
- Strong proficiency with Jira, Confluence, Salesforce, and other project tracking or workflow tools
- Demonstrated ability to manage complex, cross-functional programs involving both technical and non-technical stakeholders
- Excellent analytical, organizational, and communication skills with a bias toward execution
Desirable
- Solid understanding of mortgage products, especially HELOCs, including application, underwriting, and closing stages
- Exceptional written and verbal communication, with an ability to simplify complex topics for varied audiences
What the job involves
- Upstart’s Home Lending vertical is seeking a Senior Manager, Technical Program Management to drive operational efficiency, system scalability, and cross-functional alignment across the HELOC origination lifecycle
- This role will be responsible for building and optimizing technical workflows, leading change management, and partnering with Product, Engineering, and Operations to deliver frictionless borrower and agent experiences
- You will establish the structure, rigor, and visibility needed to ensure Upstart’s HELOC platform and processes operate with precision, compliance, and speed
- As a Senior TPM at Upstart, you think strategically and technically, approach challenges with analytical rigor, and deliver structured execution in complex environments
- You take full ownership from concept to delivery, operating autonomously while driving measurable outcomes
- You also communicate clearly and build trusted partnerships across technical and operational stakeholders
- Design and lead the technical program management framework for HELOC operations, ensuring visibility, prioritization, and accountability across initiatives
- Drive end-to-end planning and execution of technical projects that support HELOC workflows, ensuring timely delivery and cross-functional alignment
- Lead triage and root-cause analysis for system or application issues, partnering with Engineering and Operations to resolve and prevent recurrence
- Drive continuous improvement through structured problem-solving, data analysis, and operational experimentation
- Partner with Engineering, Product, and Operations teams to optimize and scale the Loan Origination System for application review
Our take
Based in San Mateo, California, Upstart is piositioning itself as a leading AI lending marketplace, connecting millions of consumers with more than 100 banks and credit unions. In a market where credit access can be limited by traditional scoring methods, Upstart aims to make lending fairer and more accessible by using technology to better understand each borrowers true potential.
Upstart builds AI and cloud-based tools that help lenders approve more borrowers at lower rates. Its models analyze thousands of variables (not just credit scores) to predict creditworthiness more accurately. And through its platform, consumers can access personal, auto, and home-equity loans, as well as smaller "relief" loans, all through a seamless digital experience.
So far, its success is reflected in its high loan automation rate (over 90% of loans are fully processed without human intervention) and the billions in loan originations it has facilitated. The company continues to refine its AI models and expand its offerings, with the goal of helping lenders serve more customers while making borrowing easier and more affordable.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2019
$50m
SERIES D
Mar 2017
$32.5m
SERIES D
Total funding: $135.7m
Company benefits
- Comprehensive health plans
- 401k Plan
- Annual wellness reimbursement
- Disability insurance
- Generous vacation policy
- Flexible time off
- Parental leave
- Family forming benefits through Carrot
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully stocked micro-kitchen
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Girouard
(Founder & CEO)They started their career at Accenture and Booz Allen & Hamilton before working in Product Management at Apple and Virage. They left their role of 8 years as President of Enterprise at Google to found Upstart in March 2012.
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