Product Success Associate, Jigsaw
£25-30k
3 days a week in office
Design tool for the professional services industry
Open for applications
Design tool for the professional services industry
101-200 employees
Open for applications
£25-30k
3 days a week in office
101-200 employees
Company mission
To transform the creation, manipulation, and presentation of the full spectrum of business diagrams - making diagramming easy, quick, and visually impactful.
Role
Who you are
- Good communication skills (written and oral)
- A strong sense of client service
- Highly organised and methodical
- An interest in software and technology
Desirable
- Helpdesk
- Project management
- Professional Services exposure, including:
- Legal
- Accounting
- Consulting
- Financial Services
- Law firm and enterprise technology:
- IManage - DMS and Risk Management
- Litera – Document Lifecycle and Transaction Management
- Intapp - Risk Management
- Thompson Reuters/ HighQ – Client Collaboration
- Customer Success, or other customer facing / service roles in any field
What the job involves
- The Product Success Grad will be an integral part of Jigsaw’s direct user support. Product Success Grads will handle the receipt, triage, escalation, and resolution of all support queries from users of the Jigsaw solutions
- They will work closely with the Product, Customer Success, DevOps, and QA/Test teams to carry out that work
- Product Documentation - including creating and managing our in-app tour guides and notifications, as well as technical documentation and training videos
- Product Management - including tracking enhancement requests, identifying trends, and relaying changes and status back to the client team
- Product Marketing - including creating and managing our written and video marketing materials
- Product Testing and QA - Testing Jigsaw in advance of releases
- Delivery - Helping with pre and post-sale deployments, and technical configuration of the product
- A Product Success Associate will be well-positioned to move into Product Management, Customer Success, DevOps, QA, Dev, or to stay within the Product Success org
Salary benchmarks
Our take
In the landscape of business operations, the creation and communication of intricate diagrams pose a significant challenge. Traditional tools often fall short in terms of speed and aesthetics, making it time-consuming to produce visually impactful representations of deals, business flows, corporate structures, and more. Businesses face the need for a solution that not only accelerates the diagramming process but also enhances the visual appeal and clarity of these representations to align with modern standards of communication.
Enter Jigsaw, a solution addressing the shortcomings of traditional diagramming tools. Jigsaw is revamping the creation, manipulation, and presentation of business diagrams, offering an experience characterised by speed, aesthetics, and data accessibility. With the ability to build diagrams up to 40 times faster than conventional products, Jigsaw enables users to design complex graphics, turning them into live presentations or collaboration tools.
Moreover, Jigsaw serves as a centralised hub for all diagram-related information, allowing users to easily track, search, and modify data points associated with their diagrams, providing a solution to the challenges posed by traditional diagramming tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Opportunities to learn
"There are so many opportunities to take responsibility, make an impact and learn at Jigsaw. Just one of many examples, but I was not a confident..."
Funding (1 round)
Apr 2024
$15m
SERIES A
Total funding: $15m
Company benefits
- Mental health support and counselling sessions
- Professional development budget
- Choice of ClassPass, Puregym or gym reimbursement
- Lunch allowance up to £15 on core days
- Breakfast on core days
- Travel reimbursement within London for core days
- 25 days annual leave
- Pension
- Cycle to work scheme
Company values
- Ownership over empire
- Growth requires grit
- No drama, great karma
Company HQ
Spitalfields, London, UK
Articles
Leadership
Travis Leon
(Co-CEO)Travis practised at a Magic Circle law firm before moving into banking, and then co-founding XRef with Stephen. After its acquisition, they helped build the Litera conglomerate before an exit in 2019.
Stephen Scanlan
(Co-CEO)Stephen was an Investment Funds Lawyer for ten years at a top international firm. They founded XRef with Travis, the automated proofreading company which was successfully sold to Litera in 2016.
People progressing
A law graduate, they first joined Jigsaw as a Product Associate and worked their way up to APAC Lead in just over 3 years.
A law graduate, they first joined Jigsaw as a Junior Operations Executive and worked their way up to Chief of Staff in less than 3 years.
People breakdown
39%
61%
Female
Male
Last updated on 19 August 2024
Diversity, Equity & Inclusion at Jigsaw
Catherine Alani (Chief People Officer)
- We recognise that a diverse team encourages the right conversations and challenges how our products work and who they work for. By creating an inclusive culture where people from different backgrounds and experiences can thrive, we are all better equipped to design and deliver solutions that meet the needs of a wider range of users.
- We want our hiring processes to be fair, transparent and accessible to the widest range of people. We never want people to be put off applying because they don't meet 100% of the listed criteria, and we never want someone to be deterred if they might need us to make a small change to the process so they can showcase their capabilities to the fullest.
- We appreciate that asking for accommodations during the interview process is daunting, and requires vulnerability when you don't know us yet. You do not need to tell us why you are requesting accommodations. Please email your recruiter to discuss and arrange accommodations. For example, this could be anything from audio transcription compatible video conferencing to an interview time that fits around childcare.
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