Senior Customer Success Manager, Synack
$150-200k
OTE
More information about location
Security testing platform
Be an early applicant
Security testing platform
201-500 employees
Be an early applicant
$150-200k
OTE
More information about location
201-500 employees
Company mission
To create technology that unleashes the best cybersecurity talent to secure our digital world.
Role
Who you are
- At least 5-7 years account management and/or customer success experience in the Cyber Security Industry or Technology Industry
- Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, best practices, security risk management, and help customers achieve success
- Successful experiences with the development, execution, and management of success plans
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership internally & externally
- Demonstrated ability to identify leads within install-base and grow customers
- Customer-first mindset and advocacy
- Project management experience and advanced data analytics
- Ability to work independently and to collaborate effectively across functions
- Excellent verbal and written communication and in-person and virtual presentations
- Travel up to 30%
- Qualified candidates must reside on the East Coast of the US
What the job involves
- Develop and maintain strong relationships at all levels within the customer organization
- Develop technical proficiency related to use cases, technical landscape, and Synack solutions
- Starting at the pre-sales stage, establish the Synack Customer Success organization as a trusted advisor early in the customer’s journey
- Serve as the customer’s advisor throughout customer life cycle (product kick-off, adoption, proficiency, expansion, and renewal)
- Advocate for the customer by working closely with Synack Product Development and Product Management teams
- Develop, deliver and execute customer success plans outlining key stakeholders, as well as critical success factors and measures of success
- Orchestrate milestones along the customer journey and conduct Executive Business Reviews (EBRs) with Senior client executives
- Partner with sales teams to identify new business opportunities for expanding Synack footprint
- Consistently monitor & identify/anticipate revenue churn risk to successfully resolve at-risk clients
- Leverage Gainsight to track customers; product adoption, utilize playbooks, and drive activities/decisions
- Maintain strong customer retention rates aligned with corporate goals
Our take
As the cyberthreat landscape continues to get more complex, there is a need for sophisticated solutions. Fuelled by expertise in countering kinetic and cyber threats, Synak was founded to deliver on-demand security testing to meet this need.
Synack fosters an ecosystem where world-class security researchers collaborate to provide continuous penetration testing and vulnerability management. This allows the company not only to supply actionable results but also to cultivate a community-based approach to knowledge sharing.
In 2022, Synack was integrated into Microsoft Intelligence. This allowed it to bolster its innovation through collaboration with Microsoft's vast resources and expertise. As a result, Synack has fortified its position at the forefront of cutting-edge security solutions, and continues to launch new capabilities to address the evolving challenges of cybersecurity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
May 2020
$52m
SERIES D
Apr 2017
$21.3m
SERIES C
Total funding: $107.3m
Company benefits
- Ample Holidays and Time Off: Depending on where you are in the world, we offer the best and most accommodating time off policies, bar none. We believe in working hard to play hard
- Paid Parental Leave: Proud parent-to-be? We are thrilled for you and recognize this is a time you don't want to miss. Synack provides team members with a generous paid parental leave policy
- 100% Covered Health Plan Benefit: Our people are our greatest asset, and that's why we invest in high-quality healthcare coverage for our employees with comprehensive medical, dental and vision benefits in the U.S.
Company values
- Solving Big Problems: We love tough challenges and are always reaching for ambitious goals. We tackle them with innovative ideas, tenacity and by empowering our teams to solve big problems
- Passion for our Mission and Customers: We love helping to protect our customers by bringing deep expertise, experience and thoughtful partnerships
- Strive for Excellence: We have exceptionally high standards, are outcome driven and never stop focusing on improvements
- We are a Team: We believe that respect and trust of each other’s unique experiences are the foundations of great teams and we foster accessibility, openness and transparency
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Jay Kaplan
(Co-Founder & CEO)Graduated from the George Washington University with an MS in Engineering Management. Previously worked as a Computer Scientist at the Defense Information Systems Agency and as a Senior CNO Analyst at the National Security Agency.
Mark K.
(Co-Founder & CTO)Graduated from Auburn University with a Ph.D. in Computer Science. Previously worked as an Advisor at CloudKnox Security and as a CNE Analyst at Novetta.
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