Strategy & Operations Senior Associate, Faire

• This is an ideal role for someone who thrives in a hybrid of operational rigor and strategic problem-solving, with a strong desire to lead high-impact projects from ideation through execution
• The ideal candidate is comfortable getting into the weeds of data and leveling up their recommendations to an executive audience, while appreciating the complexity of operations at a marketplace
• A Bachelor’s degree (or equivalent experience) and 4+ years in strategy & operations, management consulting, investment banking, strategic finance or business operations at a high-growth technology or fintech/marketplace company
• SQL proficiency or a strong desire to learn
• The ability to build and maintain scalable financial models
• Demonstrated cross-functional leadership—able to partner with operators and technical teams, influence without authority, and drive initiatives from concept to impact
• Strong, structured communication (written and verbal) and executive‑ready storytelling; experience leading business reviews and surfacing clear recommendations
• Team player who loves to deliver outstanding results while having a fun time with your teammates!
• Interest and desire to learn about complex operational workflows
• Desire to work in a fast-paced environment with constant change

Desirable

• We're looking for a Strategy & Operations Senior Associate to be the primary strategic partner for Faire's Head of Customer Experience — driving the analytics, strategic problem-solving, and operational execution that help the team deliver its highest possible impact
• This role blends strategy, analytics, and hands‑on execution. You'll partner with Customer Experience, Finance, Operations, and vendor teams to define capacity plans, design workforce management processes, and guide initiatives — from support strategy to strategic program management — from ideation to launch
• Fill strategic, analytical, and operational gaps for CX, driving forward-looking, high-impact projects that help the org take on more strategic work in service of company goals
• Lead cross-functional support initiatives end-to-end as part of quarterly and annual planning: drive bottoms-up opportunity sizing and scoping, frame the problem, align stakeholders, and land change management
• Refine and scale capacity models and WFM cadences across CX and use those learnings to drive cost savings initiatives across Faire
• Own the comms process between Finance, Operations, and vendor teams — translating financial forecasts into operational targets for cost and volume
• Drive CX's annual headcount planning and forecasting, including scenario analysis, initiative impact sizing, and budgeting
• Drive team performance management & accountability — building dashboards, monitoring, diagnosing, and reporting out on key trends across CX