Senior Inbound Product Manager, ServiceNow
Core Platform
$123.3-209.7k
Salary applicable for positions in California (outside of the Bay Area). Plus equity
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$123.3-209.7k
Salary applicable for positions in California (outside of the Bay Area). Plus equity
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 5+ years of SaaS, PaaS, or IPaaS software product management experience
- Bachelor's Degree in Computer Science, Job experience in software engineering/quality, or equivalent experience delivering technical product frameworks to market
- Solid understanding of proven technologies (APIs, Databases, Eventing, Batching, Auto Scaling, Application Guardrails & Governance, A/B Testing & Experimentation, etc)
- Eagerness to learn emerging technologies and incorporate them into product vision & strategy alongside Engineering
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience gathering and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
What the job involves
- Own technical products that internal teams and external customers depend on to build their solutions (e.g., Auto-scaling, Transaction & Session management, Job scheduling/queueing, Application guardrails & governance)
- Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
- Translate customer needs, jobs to be done, into requirements for engineering & architecture
- Communicate product priorities and build consensus across the organization
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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