Customer Success Manager, Commure
$105-145k
Healthcare platform for modernizing care delivery
Job no longer available
Healthcare platform for modernizing care delivery
201-500 employees
Job no longer available
$105-145k
201-500 employees
Company mission
To accelerate healthcare innovation in order to exceed today's connected patient's expectations.
Role
Who you are
- 3-4+ years of experience in a customer success or account management role, preferably in a SaaS or subscription-based business model
- Experiential knowledge working with healthcare systems or other complex delivery systems
- Knowledge of CRM and customer success tools, such as Salesforce
- Excellent communication and collaboration skills with the ability to build strong relationships with customers and internal teams
- Strong problem-solving skills with the ability to identify customer challenges and develop creative solutions
- Familiarity with customer success metrics and KPIs, including adoption, retention, and expansion
- Ability to manage multiple projects and priorities in a fast-paced, dynamic environment
- Learning and growth mindset
- The ideal candidate is a strategic thinker with a passion for driving value to our customers, excellent communication and collaboration skills, and have prior experience working with healthcare providers & systems
What the job involves
- In this role, you will be responsible for ensuring the success and satisfaction of our clients and their teams throughout their entire customer journey
- You will work closely with our customers to understand their business objectives and challenges, and collaborate with internal teams to develop and execute plans that drive success
- Build and maintain strong relationships with customers, serving as their primary point of contact for all post-sale activities
- Understand customer objectives and challenges, and develop plans to help them achieve their goals using our product
- Collaborate with cross-functional teams, including product management, sales, marketing, and support, to ensure customer success and satisfaction
- Develop and execute customer success plans that align with customer objectives and drive value and ROI
- Monitor and measure customer success metrics, including adoption, retention, and expansion, and identify areas for improvement
- Advocate for customers internally, providing feedback to product management and other teams to ensure customer needs are met
- Manage customer escalations and work to resolve issues in a timely and effective manner
- Conduct regular business reviews with customers to ensure alignment and drive continued success
Our take
Currently, software developers face big challenges when trying to design healthcare solutions. They need security, reliability, compatibility, and compliance with regulations. They also need more flexibility when working between hospitals and other care facilities, which notoriously are closed-systems that do not share information.
Commure provides an FHIR-compliant development platform for health systems, vendors and startups to build healthcare applications and software. The platform helps developers build, distribute, and deploy their software, bringing much-needed healthcare solutions to the world faster. This is done without compromising the security needed for patient data.
Commure's a valuable solution in helping developers overcome the lack of interoperability which is built into many electronic systems within healthcare. The company has seen strong traction, raising an impressive $500m round of funding in 2021, and doubling in size throughout 2022 both through acquisition and organic growth. All this suggests a promising future for Commure, and it will certainly be one to watch in the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$70m
GROWTH EQUITY VC
Jan 2022
$153.8m
LATE VC
Total funding: $766.1m
Company benefits
- Medical, dental, and vision insurance
- Unlimited PTO
- Remote first - work wherever works best for you, from home, from the office, or from anywhere
Company HQ
South Park, San Francisco, CA
Leadership
Eugene Kuznetsov
(CTO)They started their career as an Engineer at Natural Intelligence and Microsoft, before roles at DataPower, IBM, Charles River Ventures, and Gizmox. They spent a combined 9 years at Abine and Salesforce prior to founding Commure as CTO in August 2017.
Hemant Taneja
(Executive Chairman)Having studied at MIT, they founded Advanced Energy Economy in 2011 before taking on numerous Board Member roles at companies including Anduril, Grammarly, and Samsara. They co-founded Commure in 2017, while also serving as Managing Partner of General Catalyst.
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