Director of Product Management Operations, ServiceNow
$217.5-380.7k
+ Equity + ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$217.5-380.7k
+ Equity + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Proven experience in product management operations, ideally within a digital experience or platform development context
- Strong leadership skills with a track record of managing, developing, and inspiring high-performing teams
- Expertise in implementing and optimizing processes and operations for product management in a tech-forward environment
- Familiarity with agile methodologies and a demonstrated ability to adapt these practices to enhance team efficiency and product quality
- Excellent analytical skills, with an ability to set, monitor, and analyze performance metrics for continuous improvement
- Outstanding communication and collaboration skills, capable of engaging effectively with various stakeholders and cross-functional teams
- 10+ years managing teams to deliver operational excellence
- 10+ years delivering or leading operations for a product/service environment
What the job involves
- ServiceNow’s Digital Experience and Platform Team seeks a visionary Director of Product Management Operations
- In this pivotal role, you will spearhead the development and implementation of robust processes and operations aimed at crafting innovative digital experiences, services, and products to drive the success of our customers and marketing organization
- These initiatives will be instrumental in propelling ServiceNow's marketing efforts to new heights of success
- Leadership and Strategy: Lead a dynamic team in establishing and refining processes that enhance our ability to deliver market-leading digital experiences and products
- Operational Excellence: Implement and monitor key metrics to gauge operational effectiveness, drive continuous improvement, and ensure alignment with agile methodologies
- Innovation Management: Foster an environment of innovation that encourages creativity and the development of cutting-edge operational solutions to meet marketing objectives
- Stakeholder Collaboration: Work closely with cross-functional teams and stakeholders to align product management operations with overall business goals, ensuring seamless integration and mutual success
- Agile Advocacy: Champion agile practices within the team, ensuring flexibility, rapid iteration, and responsiveness in our product development processes
- Develop short and long-range operating objectives to prevent operational obstacles to new initiatives
- Integrates activities between teams to solve problems and maximize throughput
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 120 more jobs at ServiceNow