Global Account Specialist, Brightwell

• Mastery of the English language with high level of proficiency. All communication will be conducted in English
• 1+ year of client account management experience
• 1+ year of experience supporting user-facing software
• 1+ year of experience working in the banking or payments sector
• Knowledge of payments through SWIFT and SEPA and a solid understanding of the banking system
• Excellent analytical and problem-solving skills
• Excellent written and oral communication abilities
• High level of attention to detail
• Outstanding customer service skills

Desirable

• Handle the resolution of client needs via email or phone communication
• Serve as an escalation point and liaison between Brightwell account holders and Account Manager for product, production, and other miscellaneous issues
• Develop positive client relationships and strong relationships within the integrated team
• Participate in status meetings with clients and stakeholders to discuss ongoing enhancements or issues
• Analyze outstanding issues and/or trends to troubleshoot problems and avoid recurrence
• Communicate new product features and initiatives to the client
• Acknowledge each client’s business plans and goals related to product directions and service requirements when troubleshooting or problem solving
• Critically analyze the development of new work in order to prepare for clients’ feedback or technical roadblocks
• Take on other duties, as assigned
• This is a remote position, but there will be some travel required