Senior Customer Success Director, Quantifind
$150-185k
+ Equity
More information about location
Automated AML investigations
Job no longer available
Automated AML investigations
21-100 employees
Job no longer available
$150-185k
+ Equity
More information about location
21-100 employees
Company mission
To help customers leverage powerful AI and disruptive science to automatically discover hidden criminal and financial risk.
Role
Who you are
- You are an experienced Fintech SaaS Professional
- You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels
- You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic objectives
- You are capable of mapping out both the software deployment and implementation as well as the client’s use in its operations
- You have a high attention to detail, planning expertise, and execution
- You can present complex ideas, processes and methodologies in a clear and concise fashion to technical, non-technical and executive stakeholders
- You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment and are excited to help define new processes as you grow
- You empathize with your clients and embrace the role of client advocate within your own organization
- You are innately curious and highly self-motivated
- Minimum of a Bachelor’s degree with a major in Financial compliance, or STEM Field, a Master’s degree preferred and a MBA is a plus
- 8-10 years of experience in managing enterprise customer relationships within complex financial institutions, with a proven track record of driving client success
- Excellent communicator across stakeholders at all levels with a balance between business and technical acumen
- Deep understanding of software deployment architectures, data security, data privacy concepts, financial institution regulatory compliance and a solid grasp of Data Science and Machine Learning fundamentals
- Familiarity with agile software development processes and can adapt to dynamic environments and evolving client needs
- Excel at translating client needs into actionable strategies and operationalizing processes that enhance client engagement and success
- A natural leader who inspires cross-functional teams to achieve great things
What the job involves
- Quantifind is seeking to fill a Senior Director role on our Customer Success team
- In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals
- You will work closely with the Customer Success, Product, Data Science and Engineering Teams to ensure Quantifind meets its customer commitments within project and contractual timelines
- As a Senior Director of Customer Success at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions
- You will leverage your considerable expertise in managing enterprise customer relationships to ensure that our high-value clients derive maximum value from our advanced AI-driven solutions
- Your role will involve not only maintaining but enhancing strategic relationships, ensuring seamless onboarding, and delivering exceptional support throughout the client lifecycle
- Lead Strategic Engagement: Serve as the primary point of contact for our key financial institution clients, guiding them through onboarding, adoption, and ongoing engagement to ensure they achieve their strategic goals
- Drive Client Success: Oversee the strategic customer’s success by ensuring that clients fully utilize our technology, driving renewals, expansions, and advocacy. Develop and implement best practices to optimize client value and satisfaction
- Collaborate Across Functions: Work closely with senior leaders in Product, Engineering,Data Science, Marketing, and Sales teams to align client needs with Quantifind’s capabilities and roadmap
- Champion the Client: Act as the voice of the client within Quantifind, ensuring that their needs and feedback are communicated effectively to Product, Engineering, and other internal teams
- Enhance Processes: Develop and refine processes for client engagement, management, and reporting to drive operational efficiency and effectiveness
- Engage at All Levels: Interact with stakeholders from analysts and investigators to C-suite executives, tailoring your approach to each audience to maximize impact
- Drive Product Feedback: Translate client feedback into actionable insights for the Product team, helping to shape the product roadmap and prioritize feature development
- Travel: Expect occasional travel to client sites
Our take
The global cost of money laundering stands in the trillions of dollars, with related fines costing businesses billions a year. Quantifind aims to help combat this with automated risk decisions and anti-money laundering investigations, freeing up clients' security teams to focus on the biggest threats.
Quantifind's AI-driven "Graphyte" platform encompasses GraphyteSearch, a web-based investigation application, plus GraphyteAPI for integration, and GraphyteBatch that enables users to submit large numbers of queries at once. Altogether this allows the platform to act as a one-stop-shop for AML, delivering value across the whole risk mitigation process.
At the end of 2022, Quantifind was named one of the most innovative companies in the industry by Fintech Global, after signing 4 of the largest banks in the world, showing the impressively high regard in which its solutions are held. It received $23 million in funding in 2023 to expand its international presence, grow brand recognition, and continue to enhance its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Mar 2023
$23m
EARLY VC
Jan 2021
$22m
EARLY VC
Total funding: $91.3m
Company benefits
- Meaningful equity to full-time employees
- Performance reviews conducted twice per year, with opportunities to advance
- Collaboration across departments - there’s always an opportunity to work on the projects you care most about
- Flexible hours and a flexible vacation policy
- Remote or in-office options
- We encourage people to hone their crafts by taking classes and attending conferences
- We pay 95% of your premiums with top medical, dental and vision plans for you and your family, plus other benefits including FSAs and life insurance
- We match employee retirement contributions dollar-for-dollar up to 4% after your first year
Company values
- We are curious.
- We respect each other.
- We are proactively transparent.
- We relentlessly solve problems.
- We win together
Company HQ
Downtown North, Palo Alto, CA
Articles
Leadership
Ari Tuchman
(CEO & Co-Founder)Founder and Chairman of Entanglement Technologies. Former Research Scientist at Stanford.
John Stockton
(Co-Founder)Has worked as a Physicist at Entanglement Technologies, and was a Postdoc at Stanford.
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