Product Designer, CareMessage
$124k
Patient engagement for underserved populations
Open for applications
Patient engagement for underserved populations
21-100 employees
Open for applications
$124k
21-100 employees
Company mission
To leverage technology to help safety net organizations fulfil the essential needs of underserved populations.
Role
Who you are
- You are a self-starter, detail-oriented, agile and you ask the important questions to help you understand the true nature of the problem
- You take a collaborative approach to your work and assume good intentions of others
- You have a history of successfully designing solutions for B2B health technology companies and are driven to understand ‘why' in order to effectively communicate improvements
- You are comfortable interfacing directly with customers and technical team members
- Above all, you are empathetic and listen to others, work to understand their needs and effectively communicate your own needs in an effort to move the team forward in a sustainable way
- A modern digital portfolio showcasing thoughtful visual design alignment across a product and company
- 3+ years of experience delivering in a product design role for a SaaS company
- Track record of successfully designing effective web-based products for a SaaS B2B company
- Proficiency in a modern vector based design tool Figma/Sketch/etc (We use Figma)
What the job involves
- We are looking to hire a Product Designer who will be responsible for designing innovative solutions that delight our customers and help them achieve their goals in our application
- We are looking for a teammate with a curiosity and passion to understand our unique customers and ideate on solutions that meet their needs, has a breadth and depth of product design skills, is a creative problem solver, and an excellent communicator with a passion for delighting users who support the most vulnerable patients in the US
- You'll work on a small, diverse team and report to the Director of Product
- You'll work collaboratively within the Product team and across teams (e.g. Sales, Engineering, Customer Success) to ensure that we deliver solutions to our users' most pressing problems
- As a Product Designer in a product-led company, you will work alongside our Design team to co-own the user lifecycle from beginning-to-end; talking with customers to understand their needs, facilitating powerful brainstorming sessions, presenting mockups, testing designs and working closely with engineering to execute, deliver and test the solution
- Own the solution development process for PRDs
- Create process flow diagrams, wireframes, and visual design mockups
- Lead, and run usability studies
- Clearly communicate design decisions and written specs to team members
- Partner with engineers and product managers to provide value through designing the interactions, interface, and functionality of our products
- Ensure CareMessage brand is consistently carried out across digital projects
- Maintain and progress our Design System to make designing and executing faster and more consistent
- Collaborate effectively across teams to deliver consistent messaging on our solutions
- Regularly meet with customers to maintain an understanding of their needs and to test and evaluate product designs
- Help our team evaluate our product roadmap priorities and triage customer feedback
- Set, track and report on key KPIs related to the user experience
- Within 1 month you'll..
- Learn the product inside and out
- Build a basic understanding of our users' needs
- Understand the market landscape, key players, and how CareMessage differentiates
- Understand the tools we use to evaluate the user experience
- Understand basic design elements used throughout our app
- Within 3 months you'll..
- Gain an in-depth understanding of our internal teams, customers, product, integrations and competitors
- Work closely with the product team to design solutions to meet the most urgent customer needs
- Identify and track key KPIs related to the user experience
- Collaborate with internal teams and directly with customers to experiment with solutions
- Use data to develop hypotheses to improve user experience and retention
- Within 6 months you'll..
- Contribute to a cohesive design strategy by ensuring your work aligns with our product vision and company branding, with guidance from senior designers or leads
- Represent design within your product area by clearly communicating design decisions to your cross-functional team and collaborating closely with PMs and engineers
- Own the design execution for a core product area, delivering high-quality solutions while partnering with senior designers on broader strategy and experimentation
- Support roadmap planning by sharing user insights and design perspectives that help inform priorities and contribute to delivering value to our customers and business
- Stay curious about our users and industry by gathering user feedback, monitoring emerging design trends, and sharing relevant insights with the team to inspire new ideas
Our take
CareMessage allows healthcare providers to keep in touch with patients after consultations or treatment, prompting engagement from inactive clients and improving health outcomes for those in need of follow up care. For the providers themselves, CareMessage also offers workflow automation and management tools to optimize business. The result is fewer no-shows, and less time wasted on administrative duties.
Whilst this kind of practice management product is nothing new in the private healthcare sector, CareMessage’s client focus is. Pointedly, the non-profit works with a network of over 300 global safety net organizations, through which it reaches over 7 million underserved patients.
Over recent years, the CareMessage engagement system has also been used to publicise other safety net services like food support over the pandemic period. This kind of growing, popular, and socially impactful influence is remarkable and helps offer an urgent solution in the increasingly stressed US healthcare market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2020
$0.3m
GRANT
Jul 2017
$12m
SERIES B
Total funding: $19.4m
Company benefits
- Competitive salary
- Flexible work hours as a fully remote team
- Half-day Fridays
- Generous medical, dental, and vision insurance for employees and their families
- Health Savings Accounts and Flexible Spending Accounts
- 401k retirement plan
- Short & long-term disability insurance
- Paid parental leave for biological and adopted children
- 9 wellness days to be used for anything that comes up in life or self-care
- Paid time off & 1-month (20 working days') paid sabbatical after the 4-year anniversary
- 15 paid company holidays, plus a ~5-day mid-year break and a ~5-day end-of-year break
- Employee Assistance Program
- Budget for professional and personal development (webinars, online courses, books, and more)
Company HQ
Pacific Heights, San Francisco, CA
Leadership
Vineet Singal
(CEO & Co-Founder)An instructor at Stanford University Medical Center who subsequently moved onto the Stanford board of trustees, and then the Stanford medicine community council.
Cecilia Corral
(Chief Strategy Officer & Co-Founder)Worked on engineering diversity programs at Stanford School of Engineering, and then moved on to assist with the grand challenge scholars program at the University of Texas.
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